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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

C Smith

You can get a new card in shop within half an hour Reviewed on: 10th March 2023

THE SERVICE

I LIKE THE METRO BANK ALL YOUR NEEDS IN BANK ARE MET LIKE GETTING A NEW CARD ON THE SPOT OR OPENING A NEW ACCOUNT AND STAFF ARE VERY HELPFUL Reviewed on: 10th March 2023

Excellent Customer service

Always there for the customer..when other banks can't be reached. Reviewed on: 10th March 2023

metro bank is the best bank i have ever been with!!!

Allways a pleasure bamking with metro bank. They make it so much easier than the normal banking groups. The customer service starts from the moment you walk through the door. Someone is allways on hand to greet you and attend to your need. Having needed a replacement card on quite a few occasions i have walkedd into my local branch and walked back out with my new card within 10 min. You wont get that service anywhere else. Well done metro!!! Reviewed on: 10th March 2023

Best bank services

Greatest customer service I've received from any establishment, perfect opening times. Thank you metro Reviewed on: 10th March 2023

Excellent bank

I swapped to metro bank from santander 5 years ago when my local branch shut down. I wanted a bank that I could get to see as I work away Monday till Friday. And it's the best thing I ever did. Can go anytime on a weekend to sort anything out and fraud team are outstanding as I had my card cloned and they phoned me to tell me before I had even left the store where it happened. Even changed my card that same day. Reviewed on: 10th March 2023

Nice bank

Easy to use nice customer support Reviewed on: 10th March 2023

Excellent to deal with

Of all the banks that I've had accounts with in the last 20yrs, they are by far the easiest to contact. By phone you speak to actual humans, who explain things in a way that is easy to understand, and if any has gone wrong (my details were used by someone when I purchased something online during lockdown), they notice the problem before it caused me a loss of money and gave me lots of tips to make online spending safer. Also they have dog biscuits in the branches which is lovely. I recommend them to everyone I know. Reviewed on: 10th March 2023

Seamless banking experience

I recently opened an account with MetroBank, and overall, I've been quite pleased with their services. When I have an issue, the customer service was friendly and helpful and resolved the issue to my satisfaction. Reviewed on: 10th March 2023

Always there when I need them

Having a bank that is open 7 days a week is a huge help. The staff are always extremely helpful and friendly. The little extras aimed at kids are great, my children love going to deposit their savings. The app is user friendly and enables me to keep on top of my finances on the go. Reviewed on: 10th March 2023

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