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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Excellent to deal with

Of all the banks that I've had accounts with in the last 20yrs, they are by far the easiest to contact. By phone you speak to actual humans, who explain things in a way that is easy to understand, and if any has gone wrong (my details were used by someone when I purchased something online during lockdown), they notice the problem before it caused me a loss of money and gave me lots of tips to make online spending safer. Also they have dog biscuits in the branches which is lovely. I recommend them to everyone I know. Reviewed on: 10th March 2023

Seamless banking experience

I recently opened an account with MetroBank, and overall, I've been quite pleased with their services. When I have an issue, the customer service was friendly and helpful and resolved the issue to my satisfaction. Reviewed on: 10th March 2023

Always there when I need them

Having a bank that is open 7 days a week is a huge help. The staff are always extremely helpful and friendly. The little extras aimed at kids are great, my children love going to deposit their savings. The app is user friendly and enables me to keep on top of my finances on the go. Reviewed on: 10th March 2023

Brilliant , brilliant and brilliant.

The most lovely staff , attentive to the maximum. And always willing to do the best for the customer. Reviewed on: 10th March 2023

Great service and a bank that open when other banks closed

Always had a good experience whenever I used this bank. Great products and good service. Reviewed on: 10th March 2023

Bank for all you needs

I almost 5 years with Metrobank. It's very easy to use all services, staff very polite and most secure bank I ever had , they keep you data save. Reviewed on: 10th March 2023

Friendly & helpful

Needed a new current account, it was straight forward to set up and did not take forever. Services have been good since and access to help has been very good. Reviewed on: 10th March 2023

Excellent customer service support always available when needed

Excellent customer service support always available when needed .. all queries resolved instantly Reviewed on: 10th March 2023

Don't bank on it

Always friendly and helpful. Abcdefghijklmnopqrstuvwxyz Reviewed on: 10th March 2023

Amazing bank

All time when i had an issue ,always has been solved quickly. Reviewed on: 10th March 2023

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