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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

simple, easy

metro bank makes it easy to manage your current account online, and in store as there’s always a friendly and inviting atmosphere. The account is easy to withdraw and send money from. couldn’t ask for more Reviewed on: 10th March 2023

Perfect, easy to use, useful and overall great

Easy to transfer money into several accounts within seconds. No need to wait for hours. Perfect in store service and cash withdrawals/deposit. Reviewed on: 10th March 2023

Yes I will recommend

Good customer service and online help Reviewed on: 10th March 2023

Always exceptional Service

Moved to Metro bank after getting fed up with going in to other high street banks to sort issues and directed to use a telephone in branch to attempt to solve issues. Metro look after their customer and sort everything in branch. Well done Metro you get my vote. Reviewed on: 10th March 2023

Great bank

Great customer service. Great communication. Not long waiting times 5* Reviewed on: 10th March 2023

Easy easy easy

Easiest bank I’ve ever had the pleasure to work with Reviewed on: 10th March 2023

Very helpful and friendly staff

They are always happy to help, available seven days a week Reviewed on: 10th March 2023

Great banking!

There are no charges for missed direct debits meaning you are better able to keep on top of finances without being charged for lack of funds and falling further into debt. The staff in my local branch are always very friendly and so helpful as well as the call centre staff. Nothing seems too much trouble. You can easily manage your account online and in the app and has a running balance with pending charges so no chance of going overdrawn. They seem to have an ethos that keeps the individual in mind where as other banks I have banked with are all about the money they can gain from you Reviewed on: 10th March 2023

Customer service and a convenience

Customer service is the best in my opinion and are open all week which is the best thing. Having the drive thru is a big convenience as you can just drive to the customer point and then quickly deposit or withdraw without having to go inside Reviewed on: 10th March 2023

Helpful

Very friendly always someone to help you, the banks are very clean and also dog friendly Reviewed on: 10th March 2023

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