Write a review

Go to business site

Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (266 reviews)

View other Monmouthshire Building Society products

4.81

Based on 266 reviews, last reviewed 4th Feb 2026

39% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Very good! Very good! Extremely smooth process. Anita was excellent and kept us informed at each stage of the application. Each step was explained well. Reviewed on: 4th February 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

Visit provider site Read all reviews See your review

About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Monmouthshire Building Society Mortgages reviews (266)

Review of the Monmouthshire Building Society, Mortgages:

Jahsua knew everything about the mortgage applicatio...

Jahsua knew everything about the mortgage application and very knowledgable, helpful and understanding. Reviewed on: 7th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Joshua. Response date: 7th February 2025

Great advisor. Dreadful process.

I already had a mortgage with MBS which was categorised as transferable but when I moved home I was ‘forced’ to pay outstanding monies and renew it. Michelle Groves was fantastic but the MBS made the whole process painful, intrusive and thoroughly unpleasant. Reviewed on: 10th August 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. A manager from the Direct Sales team will contact you. Response date: 13th August 2024

In branch service review

Local with access to a branch. Improve the online banking system, difficult to set-up and log-in. Reviewed on: 6th August 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 13th September 2024

Michelle was very helpful through our additional bor...

Michelle was very helpful through our additional borrowing process and would highly recommend her to anyone requiring services from Monbs Reviewed on: 5th August 2024

Courteous & knowledgeable Mortgage Advisor.

Great guidance from a courteous and helpful Mortgage Advisor Leon Jenkins. Being new myself to taking over the mortgage product switch, Leon was patient, extremely knowledgeable and took time to explain my options. Made something l dreaded sorting out a more pleasant experience. Many thanks Leon! Reviewed on: 31st July 2024

Reply from Monmouthshire Building Society Thank you for your review. We are so pleased to hear that you had a good experience whilst switching your mortgage product. We will pass your comments on to Leon. Response date: 31st July 2024

In branch service review

Cashier was really helpful and congratulated us on paying off our mortgage. Asked if we were celebrating by going out for a meal. Lovely service. Reviewed on: 26th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th August 2024

Great service

Mr Jenkins was very helpful and explained everything clearly making the process easy every step of the way. Reviewed on: 23rd July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 24th July 2024

In branch service review

Vicky was very helpful and knowledgeable about all products. Provided me with a budget planner, explained various account options and even arranged a mortgage follow-up call. Reviewed on: 22nd July 2024

I had a great experience from beginning to end.

I had a great experience from beginning to end. The whole process was quick and easy. Much easier than other lenders I have dealt with in the past. This was mainly due to the mortgage consultant who kept me informed of progress every step of the way and was very approachable. I would thoroughly recommend Monmouthshire to anyone who is thinking of getting a mortgage. Reviewed on: 21st July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 22nd July 2024

Excellent service experienced from MBS Advisor.

Got in touch to renegotiate my mortgage which ends shortly and promptly arranged telephone appointments for next week. I spoke to Mr Wayne Donovan at the Newport office who was most helpful, polite and courteous. Our conversation was followed up promptly with information on what to expect during my future meeting and relevant information l would require to have at hand. Concise information and excellent information and help from Mr Donovan. 5* service. Reviewed on: 19th July 2024

Amazing customer service

Michelle has gone above and beyond and I can't thank her enough for all her help! Definitely recommend. Reviewed on: 15th July 2024

Do you have a different Monmouthshire Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Scottish Building Society 4.68 from 373 reviews
Mortgages
from Marsden Building Society 4.64 from 132 reviews
Mortgages
from Coventry Building Society 3.59 from 27 reviews

Want to see more from Monmouthshire Building Society?

Savings
from Monmouthshire Building Society 4.87 from 2927 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Monmouthshire Building Society: Mortgages reviews

39% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Monmouthshire Building Society Mortgages reviews (266)

Jahsua knew everything about the mortgage applicatio...

Great advisor. Dreadful process.

In branch service review

Michelle was very helpful through our additional bor...

Courteous & knowledgeable Mortgage Advisor.

In branch service review

Great service

In branch service review

I had a great experience from beginning to end.

Excellent service experienced from MBS Advisor.

Amazing customer service

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Savings

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024