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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (266 reviews)

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4.81

Based on 266 reviews, last reviewed 4th Feb 2026

58% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Very good! Very good! Extremely smooth process. Anita was excellent and kept us informed at each stage of the application. Each step was explained well. Reviewed on: 4th February 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Monmouthshire Building Society Mortgages reviews (266)

Review of the Monmouthshire Building Society, Mortgages:

Good mortgage easy communication

Got a mortgage through very smoothly and always quick to respond to questions Reviewed on: 12th November 2019

Leon was very good, friendly and informative, happy...

Leon was very good, friendly and informative, happy with the service overall never felt too overwhelming at all, would definitely recommend to other people Reviewed on: 3rd January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Leon. Response date: 3rd January 2024

Great

Excellent and efficient service when renewing my mortgage to a new rate. My advisor Hristina gave clear and helpful information. Reviewed on: 28th December 2023

Peter Gomersall / Fixed Rate Mortgage Expiry

Have been discussing fixed rate expiry due in March 2024. Pete has been extremely helpful, professional and patient throughout. Meeting now arranged in mid January. Thanks. An easy recommend. Reviewed on: 21st December 2023

Review

Monmouthshire are an amazing company and have helped me immensely Reviewed on: 19th December 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 20th December 2023

Excellent professional service

Very friendly, efficient and professional service. Anita was superb, very thorough a credit to the Society. Reviewed on: 14th December 2023

10/10 for Danielle E

If you are lucky enough to be allocated Danielle as your mortgage advisor, you will not be disappointed. Danielle was knowledgeable, professional and went above and beyond to discuss all options with me at my appointment. Cannot recommend her highly enough! Reviewed on: 12th December 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience at your appointment. Your comments will be passed on to Danielle. Response date: 12th December 2023

Very happy!

I wanted to get some advice on additional borrowing having already had an existing mortgage. I was contacted by Danielle and she fully explained my options which enabled me to make an informed decision. I found the application process straight forward and Danielle kept me informed about each stage of the application. I am very happy with the service and support I received. Reviewed on: 7th December 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you are happy with the service that you have received. Your comments will be passed on to Danielle. Response date: 7th December 2023

Joshua Davies

Ref: Joshua Davies I have just completed my remortgage with Monmouthshire Bank and wanted to give you some feedback regarding Joshua Davies. I have had around 5 conversations with Joshua regarding my remortgage application. From the first call through every call, he has been professional, reliable and has always put his best foot forward. I've worked at Lloyds Banking Group and with several financial organisations over the last 10 - 20 years. I have also dealt with a lot of mortgage applications and banking matters, and I just wanted to let you know that he has been an absolute pleasure to deal with and I think he's a real asset to your organisation. I can't recommend him highly enough. Many thanks, Robbie Mair Reviewed on: 21st November 2023

Oliver Taki - most helpful mortgage advisor

Oliver Taki of the cardiff branch was absolutely amazing, he couldn’t have worked any harder for me to obtain my new mortgage. Even with some unfortunate minor credit issues which would normally stop someone from getting a mortgage, this gentleman went above and beyond to help me get my new house. Great customer service by MONBS. Second time I’ve used these for my mortgages across two different houses and always had the best experience Reviewed on: 27th October 2023

Helpful, Polite and Professional

Easy to deal with, don't waste time making false promises on what they can and can't do, professional but friendly. Reviewed on: 31st August 2023

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