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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (268 reviews)

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4.82

Based on 268 reviews, last reviewed 28th Feb 2026

61% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

In branch service review Friendly approachable members of staff. The app could be faster and easier to use. Reviewed on: 28th February 2026

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Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Monmouthshire Building Society Mortgages reviews (267)

Review of the Monmouthshire Building Society, Mortgages:

Jahsua knew everything about the mortgage applicatio...

Jahsua knew everything about the mortgage application and very knowledgable, helpful and understanding. Reviewed on: 7th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Joshua. Response date: 7th February 2025

Best mortgage

Being older other big building societies were less flexible on the age that they will lend till. Monmouthshire have accepted that older customers are valuable. Reviewed on: 12th November 2019

Superb Service

So easy to manage and work with these guys Reviewed on: 12th November 2019

Great family ferl

Been with the Monmouthshire mortgage family for 14 years, and I wouldn’t go anywhere else. A personal touch in branch makes all the difference. Reviewed on: 12th November 2019

Friendly efficient service.

All my visits to my local branch in Monmouth have been met with a friendly and efficient service and there are no queues!!! Reviewed on: 12th November 2019

Brill

Fantastic service, very friendly staff, nothing too much trouble Reviewed on: 12th November 2019

Good mortgage easy communication

Got a mortgage through very smoothly and always quick to respond to questions Reviewed on: 12th November 2019

Excellent building society

So easy to contact and speak to someone about an application.Always had clear step by step information and decisions without having to contact them constantly.My and my husbands experience was always pretty straightforward,resulting in a step by step calm process without the usual frustrations! Reviewed on: 12th November 2019

Good service every time.

Twenty years with Mon BS. Many mortgage changes and NEVER any issues or problems. Reviewed on: 12th November 2019

Poor contact centre

When I was moving home they did not help service a new mortgage. I needed. Mortgage offer to know the new mortgage amounts. They couldn't book me in for 2 weeks, so the house I wanted would've gone. I was able to get hold of multiple other mortgage providers instantly and perform an instant quote, yet Monmouthshire, who I was already with, couldn't give me a quote for over 2 weeks and then eventually I had a much cheaper offer elsewhere. Poor customer service Reviewed on: 12th November 2019

Amazing experience

I recommend Monmouthshire building society to every person I can. With their help I was able to buy first house at 22, which is not an easy feat in the current housing market. Very impressed with the service and remortgaged again with them 2 years ago, it was very quick and simple to do Reviewed on: 12th November 2019

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