Write a review

Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (226 reviews)

View other Monmouthshire Building Society products

4.81

Based on 226 reviews, last reviewed 16th Jun 2025

19% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Jamie Warburton, was very friendly, helpful, knowled... Jamie Warburton, was very friendly, helpful, knowledgeable and explained everything in a way that was very easy to understand. He dealt with everythi... Read more Reviewed on: 16th June 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

Visit provider site Read all reviews See your review

About this product

Monmouthshire Building Society Mortgages reviews (226)

Review of the Monmouthshire Building Society, Mortgages:

Mortgage renewal - Olly Taki

We've been working with Olly Taki to renew our mortgage and he has been beyond helpful. It's our first renewal, so we didn't know what to expect but he took us through each step and was super patient with our many questions. Mortgage renewals aren't the most enjoyable experience - particularly given the market - but this was arguably the best customer service we've ever received. Thanks Olly! Reviewed on: 22nd November 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review regarding your mortgage renewal. It's great to hear that this was the best customer service that you have ever received, your comments will be passed on to Olly. Response date: 26th November 2024

Great customer service and quality procedure

Great customer service and quality procedure Reviewed on: 31st January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 31st January 2025

We have always had great customer service with Monmo...

We have always had great customer service with Monmouthshire Building Society over the past 10 years. No complaints. Reviewed on: 30th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased to hear that you have received great customer service over the past 10 years. Response date: 30th January 2025

Excellent service for fixing my mortgage rate.

I found the service provided by Michelle the mortgage advisor to be very knowledgeable and helpful. She was excellent. Appointment took about 1 hour by telephone and she emailed me all documents that I required to complete my new fixed rate on my mortgage. Reviewed on: 21st January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review following your telephone appointment. It is great to hear that you received excellent service. Your review will be shared with Michelle. Response date: 22nd January 2025

Further Advance

I worked with Anita Morgan in trying to consolidate my debt and despite the rules of the Society Anita worked so hard and diligently in helping put a case together so that the offer could be supported and underwritten by the society. This was a lengthy process but the approval of the offer has been given and for me and my family this is a huge help in changing our life as we are saving around £2,500 a month with this offer. Without Anita this would have never happened, the funds will be here on 22nd Jan and I will sort the debts and move forwards. Reviewed on: 16th January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Anita. Response date: 16th January 2025

Excellent service

Hristina was very polite, friendly and informative. Reviewed on: 15th January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are pleased to hear that you have had a good experience with the Society. Your comments will be passed on to Hristina. Response date: 16th January 2025

MBS Rate Switch

Mortgage advisor Olly proactively called me to query a VM that I had left, a few days prior. He was professional, engaging and arranged my rate switch efficiently and effectively. The MBS website is terrible but thankfully they have professionals like Olly & Adam that more than make up for it. Reviewed on: 14th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society, your feedback will be shared with Olly and Adam. We are sorry to hear that you didn't have a good experience whilst visiting our website. Response date: 15th January 2025

Our two year mortgage product was coming to an end.

Our two year mortgage product was coming to an end. After speaking with Adam he sent across via email some options of mortgage products and made an appointment for Jamie to call me a few days later to discuss which product we were interested in. I can not fault their friendliness or competence in dealing with me. Moving forward we have another 2 year mortgage deal which we are happy with. Reviewed on: 9th January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Direct Sales team. We are so pleased that you had a good experience with the Society. Your comments will be shared with Jamie and Adam. Response date: 9th January 2025

The Truth about the Monmouthshire Building Society

Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer the case. We have suffered extraordinarily difficult circumstances and they have and still are declining to offer us any meaningful help. Do not trust them. Do not believe their advertisements 'We are a mutual building society run for the benefit of our members'. This could not be further from the truth. Despite many requests they will not even meet us in person, which is a strange way to 'benefit' us. They are not reducing their interest rates as the Bank of England have done because in their words “As a Building Society we can increase or decrease our SVR at any time, and we do not need to follow the movement in the Bank of England Base Rate. This basically means that they can and are quite prepared to ruin their members. They have behaved so badly towards us that it beggars belief. Their complaints procedure is utterly pointless. Despite stating that they agreed with one of our complaints, they still were 'unable to uphold' it for an utterly nonsensical reason which has no correlation to the complaint. The complaints procedure is a box ticking exercise designed solely for them to appear to be fulfilling their obligations. Above all else, remember that the Monmouthshire Building Society are money lenders who, just like all other money lenders, are in it for themselves and themselves alone. They are causing us catastrophic financial ruin which was completely avoidable and the bottom line is they do not care. Even if you are critically vulnerable, they do not care. They should be utterly ashamed of themselves. Reviewed on: 6th January 2025

Reply from Monmouthshire Building Society We are sorry to hear that you are unhappy with the service or support that you have received from the Society, as we strive to do all that we reasonably can to support members facing financial difficulties or uncertainty. If you remain dissatisfied following the outcome of a complaint, you have the right to refer your complaint to the FOS https://www.financial-ombudsman.org.uk/. Response date: 8th January 2025

Hassle free telephone support

Had several telephone conversations with Joshua Davies regarding possible mortgage Rate Switch options. He clearly explained the alternatives and was very helpful and understanding about our circumstances. Consequently, we completed a swap promptly and with very little effort or hassle on our part. Reviewed on: 5th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your rate switch. We are so pleased that you had a good experience, your comments will be shared with Joshua. Response date: 6th January 2025

In branch service review

Friendly and helpful staff at the Caldicot branch. Reviewed on: 4th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to the Caldicot branch. Response date: 19th February 2025

Do you have a different Monmouthshire Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Tracker Rate Mortgage
from Nationwide 4.69 from 33 reviews
Mortgages
from Dudley Building Society 4.38 from 128 reviews
Mortgages
from Pepper Money 1.92 from 2 reviews

Want to see more from Monmouthshire Building Society?

Savings
from Monmouthshire Building Society 4.91 from 2051 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub