Write a review

Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.9 (1675 reviews)

View other Monmouthshire Building Society products

4.91

Based on 1,675 reviews, last reviewed 22nd Apr 2025

11% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Help and understanding when you need it most The staff at the Brecon branch were kind, considerate and helpful when I had to close my partner's account and open one in my name. They cancelled acc... Read more Reviewed on: 22nd April 2025

Latest lowest rating:

2

Savings Deposits As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. I... Read more Reviewed on: 31st March 2025

Read all reviews See your review

About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (1675)

Review of the Monmouthshire Building Society, Savings:

The personal touch

We were walking past when we saw the great savings offers from the Monmouthshire building society. We walked in and had a great reception with the opening of our savings accounts being dealt with in a prompt, efficient but friendly way. We would certainly recommend Reviewed on: 12th November 2019

Fantastic staff, Angela was extremely helpful and fr...

Fantastic staff, Angela was extremely helpful and friendly, she helped me with my ISA transfers for the year, and was very patient. Very recommended Reviewed on: 4th April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review in regards to assistance with your ISA transfers, it is great to hear such positive feedback. Your comments will be shared with Angela. Response date: 4th April 2025

Customer service was excellent and i was able to ope...

Customer service was excellent and i was able to open an account quickly. It isnimportant to have a branch locally that i can attend and thisnis the reason I have used monmouthshire Reviewed on: 2nd April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased to hear that you received excellent customer service whilst opening your account. Response date: 3rd April 2025

Just reviewing my saving products and rates are very...

Just reviewing my saving products and rates are very poor compared to other high street stores Reviewed on: 1st April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback regarding our interest rates. Your comments will be passed on to the relevant department to review. Response date: 4th April 2025

Savings Deposits

As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. In my opinion this is unfair to customers who do not bank online and don’t want to make a trip to the bank followed by one to the Monmouthshire to deposit money. It’s very ageist although my daughter in her early 50’s is of the same opinion. The point of a passbook is to use it and be able see your deposit, balance and withdrawals. This is no reflection on counter staff in Newport might I add Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We are so sorry that the removal of our debit card machines will cause you inconvenience. Following a review of our services, the debit card facility was not providing overall benefit to all members, and this was a considerable cost to the Society. Your review has been shared with the Newport branch manager who will be in contact with you to discuss your complaint further. Response date: 3rd April 2025

In branch service review

Very good service - friendly and helpful staff. Reviewed on: 31st March 2025

In branch service review

A local branch on the high street. Great to be able to discuss our finances with staff face-to-face. Reviewed on: 31st March 2025

In branch service review

Friendly service on the high street. Reviewed on: 31st March 2025

In branch service review

Local and convenient. Chepstow staff are always welcoming and friendly. Interest rates could be higher. Reviewed on: 31st March 2025

In branch service review

Excellent communication and a very welcoming atmosphere. Important to me as a local business. Reviewed on: 31st March 2025

In branch service review

Very helpful and informative. Explained all we needed to know for us to make our own mind up. Reviewed on: 31st March 2025

Do you have a different Monmouthshire Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Customer Saver
from Bank of Ireland 5.00 from 2 reviews
Savings
from Kent Reliance 2.22 from 41 reviews
Savings
from Skipton Building Society 4.54 from 99 reviews

There's still more to see!

Monmouthshire Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Monmouthshire Building Society: Savings reviews

11% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Monmouthshire Building Society Savings reviews (1675)

The personal touch

Fantastic staff, Angela was extremely helpful and fr...

Customer service was excellent and i was able to ope...

Just reviewing my saving products and rates are very...

Savings Deposits

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024