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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.87 (2933 reviews)

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4.87

Based on 2,933 reviews, last reviewed 13th Mar 2026

84% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very easy and efficiently opened an ISA to take adv... Very easy and efficiently opened an ISA to take advantage of current years tax allowance. Reviewed on: 13th March 2026

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026

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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (2933)

Review of the Monmouthshire Building Society, Savings:

Cracking

A great local Building Society with helpful, knowledgeable staff Reviewed on: 12th November 2019

In branch service review

Appointment with Beth was fantastic! Very clear and friendly! Great customer service. Reviewed on: 3rd May 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th May 2024

In branch service review

Nothing could be improved. For older people, it is local, you go in and speak to a real person. The lady that helped me was kind and efficient. Reviewed on: 3rd May 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 29th May 2024

In branch service review

Customer service is second to none - Beth was amazing. Reviewed on: 3rd May 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Beth. Response date: 29th May 2024

In branch service review

It has a status as a mutual building society, the staff are highly professional, competent and very helpful, and there's access to in-person meeting. Reviewed on: 3rd May 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th May 2024

In branch service review

Convenient and easy to do service with. Reviewed on: 3rd May 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th May 2024

Appointment with Charli - Brecon branch

Had an appointment regarding opening a new ISA but moving funds from 2 places (ISA transfer + additional from an existing monmouthshire account) so required quite a few documents to be signed. However, Charli was extremely helpful (and patient!) whilst sorting this and there was no issue when I didn't have one of my passbooks. The only downside is that I had to wait nearly 4 weeks for the appointment due to how busy the branch is. Reviewed on: 1st May 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience whilst opening a new ISA with Charli. We apologise for the wait times for an appointment and will pass this feedback on to our branch network. Response date: 2nd May 2024

In branch service review

Staff are always courteous and helpful. Investment rates are always competitive. Been a customer for a number of years. Reviewed on: 1st May 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 29th May 2024

In branch service review

There are a good number of accessable branches and the staff are always very helpful. Reviewed on: 30th April 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 2nd May 2024

In branch service review

Excellent management and staff. Very friendly and efficient. Lesley, who explained and outlined the opening of our ISA is due particular credit. Reviewed on: 29th April 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 2nd May 2024

In branch service review

I like that the building society is local to me and that I can use it on a Saturday. Do not know how it can be improved. Reviewed on: 27th April 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 2nd May 2024

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Monmouthshire Building Society: Savings reviews

84% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Monmouthshire Building Society Savings reviews (2933)

Cracking

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Appointment with Charli - Brecon branch

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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