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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.9 (2921 reviews)

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4.87

Based on 2,921 reviews, last reviewed 19th Jan 2026

64% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Staff are always courteous and professional. Staff are always courteous and professional. Reviewed on: 19th January 2026

Latest lowest rating:

1

Tried to access account. Tried to access account. Required to re-register as system fault. When doing do, entered unique number as e-mailed on 3 occasions but rejected on each... Read more Reviewed on: 17th January 2026

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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (2921)

Review of the Monmouthshire Building Society, Savings:

Efficient professional friendly service

Staff are welcoming and efficient with dealing with enquiries. Nothing is too much trouble. Atmosphere in branch is friendly and professional. Reviewed on: 12th November 2019

Junior Isa in the Queen Street branch

I set up a Junior Isa in the Cardiff Queen Street branch. Cathy was very friendly and explained everything in great detail. We spoke about her visits to Ireland (I'm Irish) and her plans to return. It was a pleasant experience overall. Reviewed on: 5th December 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for our Cardiff branch. We're pleased to hear that you had a pleasant experience with us. We'll share your feedback with Cathy. Response date: 5th December 2025

In branch service review

Excellent, reliable service. Always pleasant and helpful. Thanks to Cathy and Vicky as always. Reviewed on: 4th December 2025

In branch service review

No improvements needed your fantastic. Reviewed on: 4th December 2025

A productive visit.

A pleasant and informative experience from a courteous and helpful member of staff.Which resulted in suitable investments for us. Reviewed on: 4th December 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We'll share your positive feedback with our branch colleagues. Response date: 4th December 2025

In branch service review

Love the personal help and attention. Reviewed on: 3rd December 2025

Always friendly and informative and value face to fa...

Always friendly and informative and value face to face local branch Reviewed on: 3rd December 2025

Reply from Monmouthshire Building Society Thanks for taking the time to provide us with your feedback. It's great to hear your positive comments. We'll share your review with our branch colleagues. Response date: 4th December 2025

Not too impressed with their processing of deposits.

Not too impressed with their processing of deposits. This month (December 2025), they correctly credited deposits made by standing order, but then immediately reversed them, and the money is nowhere to be seen. Countless numbers of people are now chasing thousands of pounds. Zero communication from MonBS. Very, very poor showing Reviewed on: 2nd December 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave your feedback. We experienced some issues with payments requested from customers on the 1st December and we’ve been working on resolving these issues. These issues have now been fully resolved, and all affected transactions should now be reflected as expected. If you are still experiencing difficulties or would like confirmation regarding a specific payment, our Savings & Customer Contact team will be happy to assist you with this. You can reach the team on 01633 844340 and our opening hours are Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. We apologise for any inconvenience that this has caused you and we acknowledge your feedback regarding our communication of this issue. We would like to thank you for your patience at this time. Response date: 4th December 2025

In branch service review

Saw Vicky in Cardiff, Very pleasant. Reviewed on: 1st December 2025

In branch service review

Being local and friendly. Informative. Reviewed on: 29th November 2025

Reply from Monmouthshire Building Society That’s fantastic – we’ll make sure your comments are passed on to the relevant branch. Response date: 1st December 2025

In branch service review

Caldicot branch is friendly. Andrea was very helpful. Reviewed on: 29th November 2025

Reply from Monmouthshire Building Society That’s great to hear – we’ve passed your kind words on to Andrea and the team! Response date: 1st December 2025

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Monmouthshire Building Society: Savings reviews

64% decrease in 5 star reviews

60% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Monmouthshire Building Society Savings reviews (2921)

Efficient professional friendly service

Junior Isa in the Queen Street branch

In branch service review

In branch service review

A productive visit.

In branch service review

Always friendly and informative and value face to fa...

Not too impressed with their processing of deposits.

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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