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Monzo: Current account reviews

View other Monzo products
4.85
Based on 19,422 reviews, last reviewed 21st Jun 2026
68% decrease in 5 star reviews
in the past 90 days
10% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
96%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Monzo provides one of the best online experience. Monzo provides one of the best online experience. The app is clear and easy to understand. Money can be put into different pots making budgeting easy.... Read more Reviewed on: 21st June 2026
Mncedisi M's avatar
Mncedisi M

Latest lowest rating:

1

Froze our accounts for no reason Froze our accounts for no reason and have held onto the money for 2 weeks so far with no timescale, It has absolutely broke us to the point of no bill... Read more Reviewed on: 12th May 2026
Philip B's avatar
Philip B
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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

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Monzo Current account reviews (19422)

Amazing banking experience.

5
Amazing banking experience. So easy and transparent and honestly excellent customer service. Have no complaints. Think the new layout of the home page and pots moving is less good but still leagues above other banks. Reviewed on: 6th April 2024
Robyn C's avatar
Robyn C

No fees abroad is life changing - thank you Monzo!

5
Very good provider, never had any issues and it’s brilliant when travelling abroad - no fees should be the norm! Reviewed on: 6th April 2024
Giorgia 's avatar
Giorgia

Loads of great features (my favourite is seeing cred...

5
Loads of great features (my favourite is seeing credit cards, mortgage etc in app). Also feel like you get much better customer service compared to traditional banks. Whenever I’ve had an issue I’ve messaged in app and heard back quickly. Far better than sitting on a phone in a queue. Reviewed on: 6th April 2024
George A's avatar
George A

Super user friendly

5
It’s super intuitive to use and I can track my spending easily Reviewed on: 6th April 2024
Ada M's avatar
Ada M

I am disabled and have mental health issues.

1
I am disabled and have mental health issues. I explained this to monzo who had a so called safeguarding person from the bank contact me. Come to find out, it was all a trick to try and get information so they can pass it on to the debt collector they were about to sell an old account to. After I said id repay it and asked if theyd reopen the account they said theyd try and came back at a later date and said they couldnt. They then started asking for money after offering to help me find a foodbank. I asked them to stop contacting me and immediately after that, the emails started coming in frequently. I feel like they started emailing me a lot just because I asked them to stop contacting me. They even asked me to send in a picture of myself before they can proceed with a complaint they filed on my behalf and i didnt ask for. They then sent another to say they cant uphold the complaint. All just to harrass and do the opposite of what i asked. Evil people. Reviewed on: 6th April 2024
Devres Weekes's avatar
Devres Weekes

Monzo have always been great.

5
Monzo have always been great. Whenever dealing with their teams they have been very helpful. Whenever I have had a question or an issue with payments they are quick to reply. They could offer more rewards to customers for using their services such as cash back on spending. Reviewed on: 6th April 2024
Sam r's avatar
Sam r

Good experience, always easy to set everything up on...

5
Good experience, always easy to set everything up on the app and new features being released. Makes banking a lot less mystifying and more fun! Customer service has always been easy to access and helpful. Reviewed on: 6th April 2024
ALH's avatar
ALH

Straight forward and simple bank to use

5
Straight forward and simple bank to use Reviewed on: 6th April 2024
Danielle's avatar
Danielle

Leading bank app experience

5
Have improved service and apps across the industry through showing best practice. Reviewed on: 6th April 2024
Chet L's avatar
Chet L

I’ve used Monzo for years, it’s brilliant for saving...

5
I’ve used Monzo for years, it’s brilliant for saving, sharing costs and spending visibility Reviewed on: 6th April 2024
Nicole H's avatar
Nicole H

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