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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.42 (930 reviews)

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4.45

Based on 930 reviews, last reviewed 21st Jul 2025

77% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Switching to Nationwide was the best decision ever I switched to Nationwide a few years ago after poor service from a bank I had been with for over 40 years. It was the best decision I have ever made. Reviewed on: 21st July 2025

Latest lowest rating:

2

While Nationwide's Fairer Share bonuses are apprecia... While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and... Read more Reviewed on: 12th June 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (930)

Great benefits and peace of mind

Great benefits and peace of mind, well worth the small monthly fee to know my phone, breakdown and travel are all accounted for. Reviewed on: 5th February 2024

Friendly, in-person service and online great too

I have had an excellent experience with Nationwide. I love that they have branches on the high street and it is genuinely possible to go in and speak to someone. I do bank online, and that is great too, I find the phone app and website very easy to use and the card reader adds a good level of security. Still, especially when I am anxious about anything money-related, it is so good to be able to enter a branch and speak to someone. The staff are always helpful and have an amazing manner with customers, including senior citizens. Branches I’ve used have included Hove, Brighton (London Road), Guildford, Epsom, and Aberystwyth. Great experience every time, thank you! Reviewed on: 5th February 2024

I have had accounts with them for more than 40...

I have had accounts with them for more than 40 years Reviewed on: 26th January 2024

Good customer service both online and face to face

Good customer service both online and face to face Reviewed on: 23rd January 2024

Brilliant products and especially rewards for loyalt...

Brilliant products and especially rewards for loyalty - something hard to find in financial services. Customer service is second to none and they are very supportive. Initiatives such as Fairer Share and supermarket shopping cashback have been deeply positive initiatives especially in terms of the cost of living crisis. Overall a brilliant building society. Reviewed on: 10th January 2024

Been a nationwide current account customer for years...

Been a nationwide current account customer for years and they have always been reliable easy to deal with. No question of me changing in the near future. App is a little over complicated now compared to newer user interfaces, but this very good Reviewed on: 8th January 2024

Archaic

It's like banking in the 50s. Dreadful. They send you a silly plastic card reader you need to do any sort of action. Even access your account. Reviewed on: 30th December 2023

Simply dreadful

I have had nothing but problems dealing with Nationwide. It has been the worst experience I have ever had with any banking organisation. I have been lied to and let down every time I have tried dealing with them, the service has been completely inadequate. I also have a Virgin Bank account, they have been great with no issues. I am now closing the Nationwide account to move elsewhere. I would highly recommend using anyone else rather than Nationwide. Reviewed on: 28th December 2023

card reader slavery

Every time I need to transfer to a new person they still require card reader so have to wait till I get back home Reviewed on: 13th December 2023

Excellent service

Staff always helpful, site is very secure. Reviewed on: 10th October 2023

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