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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.43 (994 reviews)

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4.48

Based on 994 reviews, last reviewed 26th Jan 2026

5400% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Really happy with the switch to Nationwide. Really happy with the switch to Nationwide. It's an ethical bank with great cash back and interest benefits. Reviewed on: 26th January 2026

Latest lowest rating:

1

ABSOLUTELY DONT EVEN THINK ABOUT IT ABSOLUTELY DONT EVEN THINK ABOUT IT OMG DIDNT REALISE THEY HAD SUCH A DISGUSTING SCORE ON TRUSTPILOT 1.9 That’s ATROCIOUS, I wonder why. PIN YOUR EA... Read more Reviewed on: 17th December 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (994)

Review of the Nationwide, FlexAccount:

Good service, great app & friendly staff in-branch

After being extremely let-down by Natwest, who took over £2000 in charges from me (despite my being in financial hardship due to illness), I changed my current account to Nationwide. The process was very easy & I was able to switch to an account without an overdraft or fees. The app works well (easy to navigate & reliable) and they warn you well in advance on the login page if there's going to be maintenance. I liked being able to set up alerts that tell me when my account balance gets down to my chosen amount, and they also message me if there's a Direct Debit pending & not enough money in the account to pay it (and it gives me until 2.30pm to pay money in to cover it). The staff in my local branch are always helpful & welcoming, plus their cashpoint outside also takes deposits so you can pay money in at any time, even out of hours. I haven't had any experience of trying to get help with any issues, so I can't report anything about online or phone customer service. Reviewed on: 8th July 2022

Been with them for 38 years never ever had a...

Been with them for 38 years never ever had a problem Reviewed on: 22nd January 2026

Superb customer service & great incentives

Superb customer service always in branch, their commitment to keeping branches open is great and the incentives superb. Reviewed on: 22nd January 2026

Easy banking, great customer service, reliable and g...

Easy banking, great customer service, reliable and give a share of profits to current account holders. Been a customer for 20 years and wouldn’t think of changing. Reviewed on: 22nd January 2026

Realibile trustworthy nation best

Realibile trustworthy helpful respectful honesty Reviewed on: 22nd January 2026

Best value for money

Opening the account was easy online. The app is very user friendly. By using this account I have received various amounts in loyalty bonusses in 2025 which make Nationwide the bank which offers the best value for money, period. Reviewed on: 22nd January 2026

I have been given lump sums of cash as a valued cust...

I have been given lump sums of cash as a valued customer. No other bank does that. Reviewed on: 22nd January 2026

Excellent service that is available on your High Str...

Excellent service that is available on your High Street Reviewed on: 22nd January 2026

Always friendly staff.

Always friendly staff. Excellent communications and access guides for disabled non verbal people. Still present on the High street! Very helpful to me in my capacity holding power of attorney for my husband. Reviewed on: 22nd January 2026

Great experience.

Great experience, with all questions answered politely and promptly Reviewed on: 22nd January 2026

You can speak to a human on their live chat which I...

You can speak to a human on their live chat which I love! And they are very quick to assist. They reward you for using your account with payments from time to time and they are an all round great bank! In so grateful. Reviewed on: 22nd January 2026

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