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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.62 (1114 reviews)

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4.62

Based on 1,114 reviews, last reviewed 3rd Sep 2026

78% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Longtime happy customer I have been with Nationwide for many years and always find them very helpful, and I like the fact that they have such a strong High Street presence - ... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1114)

helpful & polite

Results fantastic really helpful when returning money to my account when it was illeagaly taken. Reviewed on: 28th December 2016

Great account and service

Easy to use this account via online banking. Never had any problems managing payments and the website is easy to use. App is also good. Reviewed on: 24th December 2016

Excellent

Took out an account recently and the whole process was very smooth. Very quick and easy to set up. Would recommend!! Reviewed on: 24th December 2016

Nationwide great customer service

I really love the customer service of nationwide. Whenever you need to contact them about an issue, you can always get through to them very quickly. I recently had an issue with my debit card and nationwide were fantastic in getting this sorted out and the issue was resolved within a couple of days so I was very pleased about it. Reviewed on: 24th December 2016

Basic Account

A good but basic account, you can have a contactless debit card but otherwise no overdraft and feels like its almost impossible to upgrade the account. However the customer service offered on the phone is really good, as they are polite and 9 times out of 10 can provide an answer to your question Reviewed on: 18th December 2016

Never had a problem

Really love Nationwide. They've always been prompt if there's been a problem, very professional and informative, the range of products they offer is great. Even if somewhere else offered a better rate for savings etc I would not leave Nationwide as the level of professionalism is paramount for me. Reviewed on: 18th December 2016

No problems- ever!

I'm in my 40's and have had quite a few bank accounts in the past. This one is the first one ever to cause me no issues or problems at all. Reviewed on: 18th December 2016

Good all-round value

a reliaible and efficient service Reviewed on: 18th December 2016

Great Bank, Great Account

I have found nothing is too much trouble for the Nationwide. Whenever I've needed help with day to day banking, whether it's transferring money to another account, setting up direct debits, paying bills etc they have always been extremely helpful, pleasant and a joy to deal with. Reviewed on: 12th December 2016

No frills

I have been with them many years and have had few problems , they are a building society and not a bank , but act like a bank when its suits them. Getting things done like a direct debit or a new card can be a problem every time its not as easy as they make out. you have to have time to wait in the que to see the manager or some one in charge. Reviewed on: 5th December 2016

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