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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.49 (1066 reviews)

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4.49

Based on 1,066 reviews, last reviewed 31st Mar 2026

11700% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

72%

15%

Latest highest rating:

5

Most caring bank about customers. Most caring bank about customers. Reviewed on: 31st March 2026

Latest lowest rating:

1

The worst banking ever don’t do it The Nationwide is the worst banking ever. Don’t get fooled they’re nice because they give out free money! They have a problem with their banking app. ... Read more Reviewed on: 27th February 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1066)

Very good

Never had a problem with them. Very good customer service and easy to use Reviewed on: 5th February 2019

A lifetime bank

I've held an account of one sort or another with Nationwide since I was a child. I feel their customer service goes above and beyond that offered by other banks and as a result can not forsee a time when I won't hold an account with them. Reviewed on: 5th February 2019

Excellent service

The Staff are always available to sort any problem out either in branch or over the phone Reviewed on: 5th February 2019

Brilliant bank

Been with nationwide for 11 years and will always remain a customer Reviewed on: 4th February 2019

Called me to tell me I had lost my bank card

I dropped my debit card on the way to work one morning & nationwide phoned me within 2hours to check if I was using it. Someone had been using my contactless card several times & I never even knew I had lost it until nationwide phoned me. Extremely happy with their service!! Reviewed on: 4th February 2019

Happy, but account benefits have reduced

Selected Nationwide 8 years ago and generally very happy. Only disappointments are that the debit card account has slowly and seruptitiously cut its benefits. It used to offer free overseas withdrawals and transactions, now these cost and are quite uncompetitive. Also, lack of local branch and inability to transact through local post offices let the bank down. Reviewed on: 21st January 2019

Quick and easy to get

I applied for a flexiaccount online and had a account up and running with my bank card arriving in the post within 5 days. I have already recommended my mum who has also now opened a new account Reviewed on: 13th January 2019

Amazing

Never had a problem, people in the branches are lovely, and the app is one of the best out there Reviewed on: 13th January 2019

Consistent excellence

I have held a flexaccount for over 30 years and it has always been excellent for staying up to date with the services offered with a clear focus on accountability to its customers By the way, it's a building society Reviewed on: 13th January 2019

Excellent customer service, good products, great app

Mobile banking is easy and clear with the app. Customer service has always been really responsive and on the ball (unlike many other banks). Products offered are good. Reviewed on: 13th January 2019

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