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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.6 (1098 reviews)

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4.60

Based on 1,098 reviews, last reviewed 4th Jun 2026

1% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

73%

15%

Latest highest rating:

5

Faithfully Yours, I have been a Nationwide customer for twelve years now. I was ambling along , doing quite well or so I thought but then I had a lifechanging event and... Read more Reviewed on: 4th June 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1098)

No problems

A great account, always found the staff helpful. Reviewed on: 29th December 2019

Great Experience for more than 10 years

Always a great experience and very helpful. The only reason i haven't given full marks is because overdraft fees have gone up by a fair bit. Reviewed on: 28th December 2019

Easy to understand

Managing your bank account on line could'nt be easier, transfer money, pay bills and keep a check on every penny that comes in or goes out, Reviewed on: 28th December 2019

Great extras

Host of free insurance policies and breakdown recovery. Easy to use app as well. Reviewed on: 25th December 2019

Dreadful

Their fraud department rejected a large but bona fide sum of money. No one at Nationwide had any idea where it was - the receiving bank eventually got it back once they knew it was missing. Customer service was appalling - they couldn’t have cared less.. I made a formal complaint and they then sent a blank copy of the complaints response letter.! I wrote to the CEO with no reply either. There has been a litany of issues with Nationwide over the last five years - very disappointing . Reviewed on: 17th December 2019

User friendly, life long customer .

In most high streets where there are no banks. Internet banking is very user friendly and experienced very few, if any problems. Reviewed on: 14th December 2019

Disappointed with charges

I banked with Nationwide for about 11 years, until very recently. The service I’ve received from Nationwide has always been good, and the staff in branch are always great, but the charges levied on my account were ridiculous. I’m self employed with no fixed pay date, so I’m a typical month I was being charged around £60 for missing direct debits. I understand the reasoning, but the amount is ridiculous. As a result I’ve fallen behind on my bills, had more charges and so on. I’m reluctant to recommend Nationwide based on this. Reviewed on: 14th December 2019

Friendly and convenient

I moved from another bank because of increasingly poor and distant service. I couldn’t be happier with the move. A smaller company, better service and a more personal interaction. Exactly what I was missing at my last bank. Reviewed on: 12th December 2019

Best building society

They look after you in every way Reviewed on: 11th December 2019

THEY GIVE GOOD SERVICE

THEY GIVE GOOD SERVICE FOR BANKING Reviewed on: 10th December 2019

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