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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.62 (1114 reviews)

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4.62

Based on 1,114 reviews, last reviewed 3rd Sep 2026

78% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Longtime happy customer I have been with Nationwide for many years and always find them very helpful, and I like the fact that they have such a strong High Street presence - ... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1114)

Dreadful

Their fraud department rejected a large but bona fide sum of money. No one at Nationwide had any idea where it was - the receiving bank eventually got it back once they knew it was missing. Customer service was appalling - they couldn’t have cared less.. I made a formal complaint and they then sent a blank copy of the complaints response letter.! I wrote to the CEO with no reply either. There has been a litany of issues with Nationwide over the last five years - very disappointing . Reviewed on: 17th December 2019

User friendly, life long customer .

In most high streets where there are no banks. Internet banking is very user friendly and experienced very few, if any problems. Reviewed on: 14th December 2019

Disappointed with charges

I banked with Nationwide for about 11 years, until very recently. The service I’ve received from Nationwide has always been good, and the staff in branch are always great, but the charges levied on my account were ridiculous. I’m self employed with no fixed pay date, so I’m a typical month I was being charged around £60 for missing direct debits. I understand the reasoning, but the amount is ridiculous. As a result I’ve fallen behind on my bills, had more charges and so on. I’m reluctant to recommend Nationwide based on this. Reviewed on: 14th December 2019

Friendly and convenient

I moved from another bank because of increasingly poor and distant service. I couldn’t be happier with the move. A smaller company, better service and a more personal interaction. Exactly what I was missing at my last bank. Reviewed on: 12th December 2019

Best building society

They look after you in every way Reviewed on: 11th December 2019

THEY GIVE GOOD SERVICE

THEY GIVE GOOD SERVICE FOR BANKING Reviewed on: 10th December 2019

Nice and neat everyday account

Offers a comprehensive package with travel insurance, mobile phone insurance and a nice small credit every month. Great customer service too Reviewed on: 2nd December 2019

No problems

I have never had a problem with Nationwide. They are very zealous about card security and have blocked my cards when scammers have managed to get my details. The only reason I don’t give them 5 stars is because their customer service on the phone can be a tad slow. It also has the annoying automated thing you have to talk to. Also it’s hard to find the customer service number on their website; they obviously want you to try online customer service options first. But this is annoying when you know your issue can only be dealt with over the phone. Reviewed on: 29th November 2019

No reward for loyalty

Been a customer for several years but doesn’t count for anything. Such low rate of interest even with loyalty Reviewed on: 27th November 2019

Great account for personal banking

Have held account for many years. Very good internet banking. Text alert on low balance which is very useful Reviewed on: 23rd November 2019

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