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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.62 (1114 reviews)

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4.62

Based on 1,114 reviews, last reviewed 3rd Sep 2026

78% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Longtime happy customer I have been with Nationwide for many years and always find them very helpful, and I like the fact that they have such a strong High Street presence - ... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1114)

Easy, efficient and accommodating.

They don't stress you with so many requirements like other banks. Some banks refused to open an account with a UK registered house contract because it was only one week old. Reviewed on: 20th November 2018

Great customer service

Can't fault nationwide they offer friendly in store customer service and my account runs smoothly too Reviewed on: 16th November 2018

Best current account

This is clearly the most efficiently run and profitable current account I've ever used be it on-line or in branch Reviewed on: 14th November 2018

All good except for one thing

I find the flex account good in all respects, ease of use on line and at branches. Helpful and knowledgable service in branch and on telephone or email. One fly in the ointment, cannot get the banking app on my android mobile phone, desk top, lap top and iPad are all fine. Reviewed on: 11th November 2018

Everything that I need

I’m really happy with my FlexAccount, I manage it through the app which is simple & easy to use. I can see my incomings & outgoings at a glance or simply click to see more details. Arranging direct debits & standing orders is easy & I have no concerns about the safety of my account or money as I feel that the security measures are very good. Reviewed on: 10th November 2018

Customer focused

Put customers at the heart of what they do and products/services they offer. Reviewed on: 8th November 2018

Great service

Nationwide have never caused me any problems at all. Their online banking service is easy to use and they have friendly and helpful staff. Reviewed on: 8th November 2018

Helpful

I have been with them for over 30 years and have always found them willing to listen & help Reviewed on: 8th November 2018

flex account

always able to pop in to local branch and see someone face-to-face. Reviewed on: 8th November 2018

With the Nationwide for decades.

Myself and my wife have had flexaccounts and mortgages with Nationwide over half a lifetime. Such supportive, warm and efficient service is a rare and beautiful thing. Reviewed on: 8th November 2018

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