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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.59 (1110 reviews)

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4.59

Based on 1,110 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Does everything I need from a current account The 24/7 self-service foyer at my local branch with a paying-in machine is something I genuinely value — not all banks offer that. Minor gripe: the ma... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1110)

Great customer service

I've always received excellent customer service from Nationwide, and I like that I can use the app to access and move my money on the go. Reviewed on: 8th November 2018

the best bank

Nationwide have very low fees if you go overdrawn and great service Reviewed on: 8th November 2018

Excellent, transparent and fair.

I find Nationwide excellent - their online banking facility is easy to use, useful, and accessible. Reviewed on: 8th November 2018

Reliable and ethical banking

I know I can trust Nationwide to do the right thing for me as a member. On the rare occasion I've had a problem they have come back to me with compensation without me even adking for any. Reviewed on: 7th November 2018

Banking as banking should be

From when I first had an account I felt confident that they would look after me as a customer / member. There have been a couple of incidents where matters have not gone right but every effort was made to resolve the issue in the shortest possible time with little disruption to account access . Reviewed on: 6th November 2018

Consistent ethical service

This building society has stuck to it's principles all the years I have banked with them. Never pushy just helpful. Reviewed on: 6th November 2018

Good product easy to understand

Good product and well supported with customer service centre in the UK and nicely refurbished bank branches with helpful staff if needed Reviewed on: 6th November 2018

Years of good service

Nationwide have been my bank since I opened a savings account as a child forty years ago. I then progressed to a flex account which has been brilliant over the years. My card for cloned and six thousand pounds stolen Nationwide dealt with it efficiently and promptly. The staff at the branch in my area are always so friendly and helpful. Reviewed on: 6th November 2018

Flexible flex account

Convenient, great online banking Reviewed on: 6th November 2018

great all around product

great all around product, great customer service Reviewed on: 6th November 2018

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