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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.6 (1098 reviews)

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4.60

Based on 1,098 reviews, last reviewed 4th Jun 2026

1% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

73%

15%

Latest highest rating:

5

Faithfully Yours, I have been a Nationwide customer for twelve years now. I was ambling along , doing quite well or so I thought but then I had a lifechanging event and... Read more Reviewed on: 4th June 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1098)

Completely scam you

Pay monthly for this account , sent phone off for repair , they signed for it then two days later tried to say they never received it , so will not cover you so now no phone nothing, even though it was sent tracked , nationwide do not care , beware if you treasure your iPhone like I did , you end up with nothing Reviewed on: 16th October 2018

Nationwide fraud

Spoke to them today re a direct debit that I did not authorise which they cancelled but stated although I gave them specific instructions not to allow this company talk talk mobile to set up again nationwide stated they could not stop this. I asked them for a letter stating this which they refused to provide. I think that if this is there policy they might be co conspiraters in fraud? Reviewed on: 2nd October 2018

Nationwide

App is easy to use, shame they charge if you need a statement Reviewed on: 23rd September 2018

good value

I pay a fee for my monthly bank account and in return I get year round travel insurance and mobile phone insurance. In addition, there is interest on balances up to £2500, which means I get half the amount of the fee back in interest. Great! Reviewed on: 23rd September 2018

Would recommend

Good service in branch and by the app. Reviewed on: 23rd September 2018

No fuss

A no fuss, no frills account which I've had for about 17 years now. Always good customer service and website is easy to use, as is the app. Easy to keep track of my incomings and outgoings. Reviewed on: 30th July 2018

great service

Great product. Excellent online service. Reviewed on: 29th July 2018

Flex account

The online banking system is very easy to use, I like being able to move money to where I need it. Reviewed on: 24th July 2018

Very Good

Always found Nationwide very helpful Reviewed on: 1st July 2018

loyal customers mean nothing

I have two current accounts with nationwide one single and one joint. I went on maternity leave and as I was not receiving a wage my overdraft was taken away on my single account to the sum of £900 due to this I could not pay some direct debts due and this affected my credit score our joint account had an overdraft limit of nearly 5000 we asked for it to be increased to £2000 nationwide refused due to my recent credit score rating that I feel was caused by them. I have been a loyal customer for over two decades and always had an excellent credit score but have received no help from this bank even though there earlier decision has been a major influence on my recent credit score which is why we were refused a greater overdraft on our joint account Very disappointed with this bank and would not recommend them to anyone. Reviewed on: 23rd June 2018

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