Write a review

Go to business site

Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.58 (333 reviews)

View other Nationwide products

4.58

Based on 333 reviews, last reviewed 20th Feb 2026

3200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

20%

Latest highest rating:

5

Nationwide is 5 star. Nationwide is 5 star. They look after their customers and provide bonuses. You can always go into branch and speak to a human to resolve any queries. ... Read more Reviewed on: 20th February 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

Read all reviews See your review

About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (333)

Review of the Nationwide, FlexDirect:

The Peoples Account

I have been with Nationwide now for 3 years and have 2 accounts with them. If I have ever had a reason to speak to them they are always very willing to help and in a good patient manner. Always treated with respect and courtesy - feel like I am a person not just a user of their products/services. I call them the Peoples Bank as it is run for the benefit of people as members decide how it runs. AGM are held annually all members can have a say and we are listened to. Reviewed on: 28th March 2016

Bad customer service

I went on the chat, and they couldn’t help me they said I had to phone in, after waiting 20 mins I got though and explained my issue they said they couldn’t help so I had to wait another 30 mins for the next department who then said they couldn’t help and I have to be transferred to the team I was speaking to at the start, I told him not to transfer me so he checked with his boss and said they couldn’t help with my arranged overdraft interest as my reasoning wasn’t excepted. A very long wait for no help and no advice Reviewed on: 4th April 2022

Ticks all boxes

Everything is easy; security, transactions, fast pay, paying people with secure confidence. Couldn't ask for more! Reviewed on: 3rd April 2022

Great banking app

Our banking is now so much easier with the Nationwide FlexDirect app. Reviewed on: 29th March 2022

Helpful

Always helpful when selecting products, easy to use Reviewed on: 24th March 2022

Customer service at its beat

Nationwide are great! Their customer service is fabulous and any issues or enquiries are dealt with quickly and effectively Reviewed on: 21st February 2022

Great ethical banking

Very happy with Nationwide for my current account. Switched because of their ethical credentials. Good online banking. Nothing I can fault. Reviewed on: 1st February 2022

Efficient AND mutual

After 20 years with my previous bank, I recently switched my current account to Nationwide because I wanted to start using Open Banking to manage my money. Nationwide handled the switch perfectly, no glitches. They were fab on the phone and in branch. I love that you can pay in cash through a hole in the wall outside of banking hours, that’s so useful. They were able to give me a non-contactless card so I can stick to using my phone to pay contactlessly and not worry about my debit card being misused. If I do misplace my card, I can quickly freeze it in the app without needing to cancel it till I’ve had a good look. And Apple Pay still works while the card is frozen! I love the ‘round up’ in the Nationwide’s app so I can stick my change in a savings account. And I admire their ‘impulse saving’ idea and the way they make it so easy to do it. I admire the fact that Nationwide have a branch in every town I visit and are committed to keeping them going. It’s easy to see why Nationwide is the UK’s biggest mutual and why so many people bank with them. I’m glad I switched. Reviewed on: 1st February 2022

Great ethical banking

If you want accountability and ethical banking Nationwide offer that alongside a robust app, online banking and branches (in case you need face-to-face services or support). This bank works for you and puts your money to good use too. Reviewed on: 25th January 2022

Disconnected service

Staff in branch refuse to deal with credit cards Reviewed on: 20th January 2022

Mixed feelings

I like the staff, however you can't pay cheques in via the app like you can with other banks and the app always has problems. My nearest branch is quite a way so that causes me problems. Long hold times when calling, but the staff seem nice. Reviewed on: 12th January 2022

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Student Account
from permanent tsb 0.00 from 0 reviews
Select Account
from NatWest 4.56 from 711 reviews
Current Account
from Clydesdale Bank 3.61 from 61 reviews

Want to see more from Nationwide?

Student Current Account
from Nationwide 5.00 from 5 reviews
Cash ISA
from Nationwide 4.74 from 66 reviews
Regular Savings
from Nationwide 4.69 from 89 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Nationwide: FlexDirect reviews

3200% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Nationwide FlexDirect reviews (333)

The Peoples Account

Bad customer service

Ticks all boxes

Great banking app

Helpful

Customer service at its beat

Great ethical banking

Efficient AND mutual

Great ethical banking

Disconnected service

Mixed feelings

Do you have a different Nationwide product?

Want to see more from Nationwide?

Student Current Account

Cash ISA

Regular Savings

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024