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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.39 (293 reviews)

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4.45

Based on 293 reviews, last reviewed 12th Jun 2025

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

20%

Latest highest rating:

5

A bank that cares My account switch was delayed by my old bank - the staff were so nice and understanding, and even paid the switching bonus despite taking longer than ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (293)

Review of the Nationwide, FlexDirect:

Moved for the incentive stayed for the service!

The switching fee enticed me to move to Nationwide but since I've been a customer they seem to have improved the app so much that it has made me stay, plus the £100 fair share payment is an added bonus and means switching to anyone else doesn't actually make sense! Reviewed on: 4th June 2024

Simple and quick

Fairly quick to downgrade account type and I like the benefits I recieve from flexdirect. Also the free cash has saved me from missing payments. Reviewed on: 20th April 2025

great products, but mediocre app

great products, but mediocre app Reviewed on: 19th April 2025

A proper building society with a great bank attached

I've had a Nationwide account since the 1980s but my current account was dormant for many years until I came back to the bank a few years ago and opened a Flexdirect account. So glad I did! As well as excellent customer service, the mutual ethos sits well with my values—the deregulation or constitutional loophole or whatever that allowed so many mutuals to convert to banks was at best unfortunate and at worst a scandal. And this is a building society that still believes in branches—no doubt this will change as its customer profile changes over time and online banking wins, but the commitment to continue for now is principled and laudable. Reviewed on: 19th April 2025

They keep their branches open.

They keep their branches open. They give back to their customers. The app is modern. Reviewed on: 19th April 2025

Great switch Offer and also offers high savings rate...

Great switch Offer and also offers high savings rate and 5% interest on current account savings up to £1500 Reviewed on: 17th April 2025

I’ve banked with Nationwide for years and it’s great...

I’ve banked with Nationwide for years and it’s great to see they reward loyal customers especially with the £50 thank you for when they purchased Virgin Money Reviewed on: 16th April 2025

I have moved banks several times to get the sign up...

I have moved banks several times to get the sign up bonus but I haven't moved from Nationwide because the service is so good and the app does everything I need. Reviewed on: 9th April 2025

Easy to sign up, simple to use, reliable service.

Easy to sign up, simple to use, reliable service, and one of the few financial organisations that still have branches. The perks for opening a new account are very good (onboarding bonus and cashback on spending). The only additional thing that I would like to see from Nationwide is instant transaction notifications in the mobile app, like is available from most other banks offering consumer credit and debit cards. Reviewed on: 3rd April 2025

A seamless switch and great customer service.

A seamless switch and great customer service. Very competitive rates and an app that is very user friendly. Reviewed on: 2nd April 2025

Excellent, personal and online banking service

I have been using Nationwide for years now, and find the FlexDirect account easy to use, the online banking is very accessible with an easy-to-use interface that has excellent security. There are still branches near to where I live, so I am able to speak directly to someone in person, should I need to. Reviewed on: 2nd April 2025

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