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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.33 (252 reviews)

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4.32

Based on 252 reviews, last reviewed 13th Feb 2025

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

21%

Latest highest rating:

5

Simple, easy to use app and account. Simple, easy to use app and account. Reviewed on: 13th February 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (252)

Review of the Nationwide, FlexDirect:

great current account

love it, never had an issue. app is easy to use and navigate. very easy to move money in and out of my flexdirect Reviewed on: 5th February 2025

I was able to open my account online and have used t...

I was able to open my account online and have used the app for everything I need. It's a little annoying and outdated that they send a card reader where you have to insert your card to approve online transactions - thankfully you don't need this for every transaction. The interest rate is good but only for a low balance so I've opened a savings account with a different bank, even though I'd rather keep products with one provider. Reviewed on: 15th February 2024

The app is a bit clunky.

The app is a bit clunky. The interest rate is competitive. Annoying you have to use card readers. Staff are friendly and helpful. Nice that everyone is a member rather than shareholder. More branches than other providers. Reviewed on: 15th February 2024

Solid but uninspired bank choice

Nationwide, while a stalwart in the UK banking sector, leaves much to be desired in terms of innovation. Their online and mobile banking platforms, while functional, lack the modern flair and advanced features that other competitors offer. In addition, their customer service, while satisfactory, can at times be slow to respond. Although Nationwide's range of financial products is extensive, their offerings may not always be as competitive as those from other banks. Consider Nationwide as a solid, if somewhat uninspired, banking choice. Reviewed on: 15th February 2024

I chose Nationwide for their ethical position and I'...

I chose Nationwide for their ethical position and I'm happy I did. Everything is good, but their app isn't quite as up-to-date as other banks. For example, you can't pay cheques into your account with the app. Reviewed on: 15th February 2024

Decent service but not always best rated

Decent service but not always best rated Reviewed on: 15th February 2024

Great products with competitive rates

Great products with competitive rates Reviewed on: 15th February 2024

Longstanding customer

Friendly, helpful and efficient. Also have a local branch which is committed to stay open. Reviewed on: 15th January 2024

Good current account and easy to use

Good current account and easy to use but linked savings accounts are not that competitive apart from the regular saver. Reviewed on: 8th January 2024

Good advice

Whenever I’ve spoken with someone at the branch I always found them polite and helpful Reviewed on: 11th October 2023

UNFAIR Fairer Share

I didn't qualify for the fairer share payment, despite having put over £600,000 through my FlexDirect account (which is always in credit) in the last ten years and also having a Nationwide credit card account. I wrote (yes, a real letter) to Nationwide to complain and got a standard response which pretended that I had asked for clarification of whether I qualified or not. It said I was unqualified because I did not have a £100 (i.e. <0.02% of what I had put through my account) in a savings account in March 2023. The response did NOT acknowledge that my letter was a COMPLAINT and did NOT respond to my request that I should receive the payment. A VERY POOR RESPONSE TO A COMPLAINT ABOUT VERY POOR TREATMENT. Reviewed on: 1st July 2023

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