Write a review

Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.37 (278 reviews)

View other Nationwide products

4.42

Based on 278 reviews, last reviewed 16th Apr 2025

1200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

20%

Latest highest rating:

5

I’ve banked with Nationwide for years and it’s great... I’ve banked with Nationwide for years and it’s great to see they reward loyal customers especially with the £50 thank you for when they purchased Virg... Read more Reviewed on: 16th April 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

Read all reviews See your review

About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (278)

Review of the Nationwide, FlexDirect:

Good if you don't need a branch

I opened a FlexDirect account as it got interest without charges. Manage it through the app or online as intended. Never been into a branch or called to discuss it. Interest rates wiped out with the pandemic and sadly still there even though things are more 'back to normal' Reviewed on: 2nd February 2023

Those 6 holes in the signature Strip!!

Those 6 holes in the signing strip on the new FlexDirect card!! What a bloody stupid place to put them! They catch the ball on your ball point pen when signing and send your signature for six. Such a simple design fault from a company that have been using them for years. I am lost for words! Totally ruined my day and the next 5 years I have to look at it each day! Remembering how the ball point got stuck in one of the holes, the card shooting off, my coffee all over the place and my signature looks like it has been made by a 9 year old trying to fake it!! It's hard enough to sign in that little box without the holes! Fancy putting them where you have to sign??!! I bet the designers had a good old laugh together coming up with that idea. Reviewed on: 9th January 2025

Great account that pays back.

2 years in a row I have recieve £200 just for having her account. The removal of the need for the keypad has also greatly increased the user experience. The arranged overdraft also means I know I'm covered if the need comes (not that I recommend using it) Reviewed on: 21st November 2024

I like that they look after their members and the fl...

I like that they look after their members and the flexplus offers lots of useful extras Reviewed on: 3rd October 2024

The best bank in the UK for all their products

Category was for FlexDirect, but this applies to all their accounts and savings. I've been with them for a fair few years now, and never had an issue. The app always works, the agents are UK based and quick to reach on the phone, and the few times you need to go into branch; there's many on the highstreet and helpful within. They're also ethical and reward their members, recently giving a switching incentive even for existing members. The app allows you to search transactions by cost or name which is very helpful. Reviewed on: 7th September 2024

Nationwide have no concern for members banking exper...

Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the whole system is so old the security must be really shocking. Reviewed on: 26th June 2024

If I could give zero stars I would......

30 years a member, 6 different types of a account and over £12,000 currently with this 'mutual', but I'm not 'invested' enough as a member? This is the same board who preach about being a mutual, where 'we are all valued', yet there is no say about the £600 MILLION being paid to Mr Branson esq? This in exchange for a bank he controversially got for nothing and is probably worth next to nothing now. While the sanctimonious fat cat board have their snouts in the trough, denying members a say in a questionable takeover, only a minority of others benefit from 'their' largesse, other societies are awaiting my accounts. Once my ISA matures that's where its all going too, **** the self-serving Nationwide! Reviewed on: 26th June 2024

Moved for the incentive stayed for the service!

The switching fee enticed me to move to Nationwide but since I've been a customer they seem to have improved the app so much that it has made me stay, plus the £100 fair share payment is an added bonus and means switching to anyone else doesn't actually make sense! Reviewed on: 4th June 2024

Great company.

Great company. Very helpful and app great. Fab products Reviewed on: 1st June 2024

Ethical, honest, family banking.

I've been with Nationwide since I was just 14 and have never had a bad experience with them in nearly 25 years. I've several accounts with them and a mortgage and home insurance. I trust them unlike many other banks and most importantly they aren't as bad as HSBC, Barclays etc. in investing in new fossil fuels etc. They have a degree of ethics. Reviewed on: 28th May 2024

Easy current account

A good current account , card is easy to use by putting it in the card holder. As yet I have not had any problems Reviewed on: 25th May 2024

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Black Account
from NatWest 4.25 from 224 reviews
Cash Card Account
from Barclays 4.50 from 139 reviews
Classic Account
from Bank of Scotland 3.94 from 112 reviews

There's still more to see!

Nationwide has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub