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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.50

Based on 2,101 reviews, last reviewed 15th Jun 2025

23% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

NatWest Basic Account reviews (2101)

Review of the NatWest, Basic Account:

great customer service

Had a problem with a direct debit going out that shouldn't have and was struggling to get my money back from the company involved but a quick call to natwest and my money was back in my account by the end of the day. CS on the phone were fab and dealt with it so quickly. Reviewed on: 28th March 2016

My basic account does everything that I need it to do.

My basic account does everything that I need it to do. Whenever I’ve had an issue, the customer service team have helped me efficiently and professionally. Reviewed on: 8th April 2025

Love NatWest, they are a great banking app, love the...

Love NatWest, they are a great banking app, love the layout of the mobile app and how simple it is to use. Also have great account options for students and savings accounts, they are the best banking app. Reviewed on: 3rd April 2025

Used the NatWest for over 20 years

Used the NatWest for over 20+ years. Majority of my banking is satisfactory but not when it comes to going on holiday. I always advise the bank of my travel dates and they still let me down by allowing payments on my card when I am not in the country. My card was scammed and they blocked my card without contacting me leaving me without money on holiday. I found it impossible to contact them on the phone and I didn’t have access to the internet. What’s the point in notifying them of holiday plans and dates . Reviewed on: 3rd April 2025

After my stroke in 2005 having a Natwest basic accou...

After my stroke in 2005 having a Natwest basic account helped me with the financial difficulties I incurred due to not being able to work. Reviewed on: 2nd April 2025

great bank had no problem with them always happy to...

great bank had no problem with them always happy to help Reviewed on: 2nd April 2025

service Good with a smile On his face Andy

Good customer service with a smile Reviewed on: 2nd April 2025

Worked with me whilst moving overseas and back home

Worked with me whilst moving overseas and back home Reviewed on: 2nd April 2025

Been a customer of NatWest for years - can’t recomme...

Been a customer of NatWest for years - can’t recommend them high enough. Fantastic bank, love them Reviewed on: 2nd April 2025

As a long term customerthey have always been helpful...

As a long term customerthey have always been helpful and fair if i've had a problem. Reviewed on: 20th March 2025

Good link to all accounts and easy to use

I have a saver link to my NatWest main account and the interest is good and options to add more money each month with rounds up. It’s easy to access and switch between accounts with NatWest and easy to transfer money back and forth if needed. Lots of info on the app and very informative. Reviewed on: 18th March 2025

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