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NatWest: Business Banking reviews

View other NatWest products
2.75
Based on 197 reviews, last reviewed 23rd Jan 2026
200% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
42%
See only 4 star reviews
9%
See only 3 star reviews
6%
See only 2 star reviews
1%
See only 1 star reviews
42%

Latest highest rating:

5

Amazing customer service Been with them for a long time and have benefited so much. Great customer service too Reviewed on: 23rd January 2026
Angus Baskerville's avatar
Angus Baskerville

Latest lowest rating:

1

Terrible service to Almshouse in St Albans. We are an old established Almshouse in St Albans and have banked with Natwest for many years. 2 of our Trustees died, so we need to alter our banking ... Read more Reviewed on: 12th January 2026
Lathberyes's avatar
Lathberyes
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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

NatWest Business Banking reviews (197)

Review of the NatWest, Business Banking:

Horrible anti-fraud processes

1
No way to get information verified on the owner of an IBAN for international transfers. Worst experience with a bank in years Reviewed on: 26th June 2023
MD's avatar
MD

Worst bank ever

1
Horrible bank never open a bank account with them and trust them with your money all they can do is charge charge and charge ridiculously Reviewed on: 8th October 2016
Kay's avatar
Kay

NatWest are good overall

3
Good customer service on transactional items. More relationship management would be better. Reviewed on: 12th February 2016
NECC Member 10's avatar
NECC Member 10

Just ok

3
We manage to get what we need, but not up to much when it comes to trying to help us better manage our financials Reviewed on: 5th February 2016
Jane's avatar
Jane

Flexible

4
We use the online business banking facilities whenever needed as well as our local branch. Some processes could be improved though. We are currently in process of updating our authorised signatories list which is taking the bank an alwful long time. Delays which seem to be caused by lack of communication amongst staff at the bank. It feels like they could be more organised to make processes run more efficiently. Reviewed on: 25th January 2016
Mark P's avatar
Mark P

Just ok

4
No thrills, but its a bank, so unless you can change interest rates they're all the same Reviewed on: 21st January 2016
Andy Davis's avatar
Andy Davis

Unhelpful

1
I have been with NatWest for 6 years. They have been very unhelpful. They have never offered overdrafts or anything like that. I have only see the business bank manager once and that was just to offer me a pension or something similar. Reviewed on: 20th January 2016
Hartlepool Training's avatar
Hartlepool Training

Fab and Flexible

5
We have always used NatWest as they are based locally to the business - although we also uses their online facilities. We've been very impressed with their Business Banking offering and wouldn't change from using them. Reviewed on: 20th January 2016
Dave's avatar
Dave

Does the job but could be improved

3
The online banking experience does the job but appears to be dated and sometimes a little awkward to use. However the website does have some good functionality. One thing which is particularly annoying is that I am forced to use another application to transfer USD into my sterling account (almost an every day occurrence for my business). Reviewed on: 18th January 2016
Stephen Mallam's avatar
Stephen Mallam

Very good, quick and easy to deal with..

4
Very good, quick and easy to deal with. Would definitely recommenced. Reviewed on: 15th January 2016
Emily Biggs's avatar
Emily Biggs

Natwest Startup Business

4
As a new business the Natwest Startup account is great. They offer two years without any service charges which is great. Any issues we had were resolved really quickly, and the process to get a Business credit card was easy and quick. Reviewed on: 12th January 2016
Owen's avatar
Owen

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