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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.83 (950 reviews)

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4.77

Based on 950 reviews, last reviewed 12th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent customer service Excellent customer service always got your back, no problem is to big or to small.An outstanding bank that is always there for it's customers and puts... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Reward voucher not accepted, B&Q Exchanged £100 of rewards for a £100 B&Q voucher, however B&Q will not accept the voucher and NatWest won’t cancel the voucher and refund back to the ... Read more Reviewed on: 20th June 2024

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Reward Account reviews (950)

Review of the NatWest, Reward Account:

Good simple cash back credit card.

Good simple cash back credit card. Used this for many years. Can select when to claim the cash back so can let it build up before I claim it via the app. Easy to use. Reviewed on: 23rd August 2024

Fantastic

Great value returned to u for spending Reviewed on: 9th March 2023

Reward Account - Monthly Rewards underpinned by a solid App

Have held a Natwest reward account for a number of years, as a primary account and I have been impressed overall with Natwest's phone & online banking Apps. The level of security is just about right, with additional safeguard's (facial recognition, App approval for transactions etc) added over time, but not too overburdening, that it makes tasks difficult, as have found in the past with Apps from other Financial companies. Phone Alerts help greatly with managing the account. Helps still having a local branch still open, the staff are always helpful and friendly. Only had one poor experience with Natwest in recent years, so the experience hasn't been entirely perfect (after visiting the branch to split the account, assured the overdraft facility would remain, only for it to be pulled a couple of weeks with a slightly threatening warning, wouldn't have felt so aggrieved if the letter was better worded and on reflection, it's always nice not to be indebted by any form of overdraft) but on the whole, have been very happy and impressed with Natwest overall. Reviewed on: 9th March 2023

Good product good tech

NatWest seem to be constantly improving their products and platforms. Having been with both fintech/challenger and other traditional banks in past, their app and products are the best I’ve used. Reviewed on: 9th March 2023

Great Service

I find NatWest very easy to deal with,great products with good interest, reward account is good saving you extra money Banking app is easy to use Reviewed on: 9th March 2023

Efficient

Very good customer service for all banking queries eg blocked credit card pin. Banking app is superb for on the hoof payments, emergency cash withdrawal if left debit card at home for eg. Paperless options on statement. Savings tools. Reviewed on: 9th March 2023

Good quality

Never had any problems with them. When visiting the branch we have always found them to be polite, efficient and quick. Reviewed on: 9th March 2023

I thought it's good until I found out RBS

I have been using Natwest Reward cards (debit&credit) for years and it offered good value, until recently I found out RBS has similar product with better rewards...Since they are in the same group same online banking interface, I am thinking of switching now :( Reviewed on: 9th March 2023

Smooth process

Easy to use, smooth and scalable, I’m even now using it for my kids rooster accounts. Everything in one place makes life easier. Reviewed on: 9th March 2023

Absolutely Brilliant

Since changing from Barclays to NatWest, just over a year ago I’ve had £275 back in rewards, I’ve got a big overdraft limit, and have never had any issues since being with them! Would definitely recommend this bank to friends family or anyone. Fantastic! Reviewed on: 9th March 2023

Great bank! Always helpful staff!

I have had a NatWest Reward account for many years, and the staff both in branch and online have always been friendly and helpful. I pay £2 a month and I earn rewards of at least £5 a month, sometimes much more depending on my spending. I have never had any complaints about the way my account is handled. Reviewed on: 9th March 2023

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