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NatWest: Reward Platinum Account reviews

Name: Reward Platinum Account
Rating: 4.83 (444 reviews)

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4.79

Based on 444 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Happy customer I've had the account for several years alongside the rewards credit card and I am extremely happy both products working alongside. Obviously, I have e... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Non existent service Have been a customer for over 20 years However the service you may now expect from such a well known brand is Non existent both on line & in branch. T... Read more Reviewed on: 15th April 2024

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About this product

The NatWest Reward Platinum account is for existing current account holders.

There’s a monthly fee for the Reward Platinum account. You get mobile insurance, breakdown cover, travel insurance and other benefits as an account holder. There are no non-sterling transaction fees when you buy with your debit card abroad.

NatWest Reward Platinum account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Reward Platinum Account reviews (444)

Review of the NatWest, Reward Platinum Account:

Old fashioned values and customer service

NatWest, offers customer service second to none in the banking industry. Whilst modern banks are online only and you can’t speak to anyone. NatWest provides the right mix of modern banking with a brilliant online app and good old fashioned face to face customer service. Reviewed on: 20th February 2023

Happy customer

I've had the account for several years alongside the rewards credit card and I am extremely happy both products working alongside. Obviously, I have encountered issues before but they would always resolve them rather quickly. Very satisfied. Reviewed on: 12th June 2025

Friendly staff and easy to use app.

Friendly staff and easy to use app.No delays usually at the till Reviewed on: 2nd April 2025

Great product with lots of offers and experiences li...

Great product with lots of offers and experiences linked to the account Reviewed on: 6th March 2025

Very good benefits, great easy to use app.

Very good benefits, great easy to use app. Reviewed on: 27th February 2025

Fast app, easy to use, simple benefits and clearly e...

Fast app, easy to use, simple benefits and clearly explained Reviewed on: 26th February 2025

Love the app so easy to use & always being updated...

Just love the app so easy to use and constantly being updated and improved. The app is so good i do not need to travel 9 miles to do what I needed to do face to face at the bank. The insurance with the Palatium card is excellent and when i used the telephone element to seek aid with an insurance question it was fully resolved. Although I can get a signing fee by transferring to another bank I have never felt the need to change from a very stable experience Reviewed on: 26th February 2025

Some good benefits but not much savings

Some good benefits (especially the travel insurance and phone insurance) but could be more I think as the cost-saving narrows with every price increase. Reviewed on: 26th February 2025

Great benefits that you will actually use..

Great benefits (explained well) that you will actually use with this account. Great banking app with loads of great ideas for saving your money. Reviewed on: 26th February 2025

I’ve been banking with NatWest for 18 years and they...

I’ve been banking with NatWest for 18 years and they’ve provided a very reliable banking service with good customer care Reviewed on: 24th May 2024

Non existent service

Have been a customer for over 20 years However the service you may now expect from such a well known brand is Non existent both on line & in branch. They just refer you to other services each with 40 min wait minimum, then they each refer you to another number also with a 40 min wait None of this seems to register with them as poor service, and when you do get through guess what they aren't able to resolve a simple service problem.... do yourself a favour choose another bank this group have lost the plot Reviewed on: 15th April 2024

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