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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1342 reviews)

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4.79

Based on 1,342 reviews, last reviewed 4th Jan 2026

10% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I found Newbury BS easy to deal with and professional. I found Newbury BS easy to deal with and professional. During the period of the mortgage we had no problems at all. Reviewed on: 2nd January 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1342)

Review of the Newbury Building Society, Mortgages:

Great service

From start to end of process all staff were excellent with high customer service skills Thanks Reviewed on: 7th February 2025

Reply from Newbury Building Society Hi Guy, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th February 2025

When I notified you of my intention to repay my mort...

When I notified you of my intention to repay my mortgage in full the response was very slow Reviewed on: 10th January 2025

Fantastic help and support from real people who were...

Fantastic help and support from real people who were knowledgeable, friendly and helpful. They were easily accessible and resolved my questions and helped me redeem my mortgage somewsily. Reviewed on: 10th January 2025

Reply from Newbury Building Society Hi John, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th January 2025

Quick and easy to remortgage again with the Newbury.

Quick and easy process to remortgage again with the Newbury. Very helpful staff and a very competitive discounted 3 year rate. Once again many thanks to the NBS team. Reviewed on: 3rd January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th January 2025

Friendly, helpful and professional service.

My mortgage advisor Lauren Dearlive was both helpful and knowledgeable. She helped guide me to understand the current mortgage options that were available for me, she also passed me onto her colleague, Simon Dawson - Allen who was as equally helpful and efficient with explaining further options of help and support. Reviewed on: 3rd January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback Theresa - Lauren and Simon will be so pleased to read your comments. We do appreciate it. Response date: 7th January 2025

In branch service review

All the staff are very frienldy and welcoming. Reviewed on: 31st December 2024

In branch service review

Always great service, no improvements needed. Reviewed on: 31st December 2024

In branch service review

Arranged mortgage for us which was easy to do. Reviewed on: 31st December 2024

Remortgage with Newbury BS

I applied to remortgage with Newbury BS through a broker. The process was straightforward and thorough as I would expect. There was a delay due to one department not informing the underwriter that all the information requested had been submitted by me. However once informed the underwriter responded within 24 hours. I received a message from Newbury BS stating that if I wanted to complete the transaction earlier than planned this would be possible which was a great help. No solicitors required so no additional costs. Excellent service despite the short delay of one week. Reviewed on: 30th December 2024

Reply from Newbury Building Society Hi Michael, we appreciate the time taken to leave us a review, thank you! Response date: 2nd January 2025

Remortgaging to Newbury

It really helped that there was a branch in Winchester to print off the forms and to hand them in. Reviewed on: 22nd December 2024

Reply from Newbury Building Society Hi Christopher, thank you for taking the time to leave us a review. Response date: 23rd December 2024

Newbury mortgage offer and follow-up administration.

All went well through our broker. Happy with the new terms. very helpful on e-mails. Reviewed on: 21st December 2024

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd December 2024

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Newbury Building Society: Mortgages reviews

10% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Mortgages reviews (1342)

Great service

When I notified you of my intention to repay my mort...

Fantastic help and support from real people who were...

Quick and easy to remortgage again with the Newbury.

Friendly, helpful and professional service.

In branch service review

In branch service review

In branch service review

Remortgage with Newbury BS

Remortgaging to Newbury

Newbury mortgage offer and follow-up administration.

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

Join Smart Money People

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