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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1354 reviews)

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4.79

Based on 1,354 reviews, last reviewed 30th Jan 2026

72% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Excellent I have been so satisfied by the customer service experience at every contact I’ve had since my mortgage commenced in 2018. They always make an effort ... Read more Reviewed on: 30th January 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1354)

Review of the Newbury Building Society, Mortgages:

Happy mortgage broker

I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Reply from Newbury Building Society Hi Damien, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th February 2025

Remortgaging to Newbury

It really helped that there was a branch in Winchester to print off the forms and to hand them in. Reviewed on: 22nd December 2024

Reply from Newbury Building Society Hi Christopher, thank you for taking the time to leave us a review. Response date: 23rd December 2024

Newbury mortgage offer and follow-up administration.

All went well through our broker. Happy with the new terms. very helpful on e-mails. Reviewed on: 21st December 2024

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd December 2024

Newbury Building Society Mortgage for Pensioners

We welcomed the fact that the Newbury Building Society was willing to offer a mortgage to pensioners. The staff and the Underwriting team always responded quickly to clarifications about the documentation. Reviewed on: 20th December 2024

Reply from Newbury Building Society Hi David, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd December 2024

Great retirement mortgage

My mortgage broker recommended the NBS as their product ideally suited my circumstances being over 70 years old. I was pleasantly surprised by the speed and efficiency of the whole process. Reviewed on: 20th December 2024

Reply from Newbury Building Society Hi Peter - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd December 2024

renewing a mortgage

I was renewing a mortgage which had come to the end of its discounted period. Communication was excellent, options available clearly explained, time given to consider, and paperwork dispatched promptly once the decision was made. Reviewed on: 20th December 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you! Response date: 23rd December 2024

Very helpful staff, always very polite

Very helpful staff, always very polite Reviewed on: 20th December 2024

Reply from Newbury Building Society Hi Paul - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd December 2024

Great service from start to finish

I recently used Newbury Building Society for the first time, and I wanted to share my positive experience. The staff were both friendly and highly efficient, making the process smooth and hassle-free. I was particularly impressed with the Free Legals system you use. It stands out as exceptional compared to other lenders I have worked with. If only more lenders adopted such a system! Reviewed on: 18th December 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Peter, and for your kind words. We really do appreciate it. Response date: 19th December 2024

Great customer service and proactive in communications.

Great customer service and proactive in communications. We have been happy customers of them for many years now, Reviewed on: 10th December 2024

Reply from Newbury Building Society Hi Stuart, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th December 2024

Good attentive staff.

Good attentive staff. No issues. Reviewed on: 6th December 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th December 2024

Made buying my first house relatively easy!

All the people I dealt with sorting out my 1st ever mortgage were very helpful especially Lauren who I dealt with the most. Very quick at replying to messages and one of the easiest companies I've dealt with in a while to get through to on the phone. Good mortgage rate too. Reviewed on: 6th December 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th December 2024

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