Write a review

Go to business site

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1339 reviews)

View other Newbury Building Society products

4.79

Based on 1,339 reviews, last reviewed 30th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A great service The people I spoke to about my mortgage at Newbury Building Society were helpful and very polite. They followed up my queries quickly and made me feel... Read more Reviewed on: 30th December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

Visit provider site Read all reviews See your review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1339)

Review of the Newbury Building Society, Mortgages:

Top notch

Very helpful and good communication. Reviewed on: 14th May 2021

Reply from Newbury Building Society Hi Andrew, thank you for taking time to provide feedback, we appreciate it. Response date: 17th May 2021

Brilliant service

We wanted to explore whether we should take out a small mortgage or not and were dealt with by Angela Burton. She has deep product knowledge and worked hard to establish the best way forward for us, making all of the pros and cons of any action absolutely clear. Reviewed on: 15th August 2025

Reply from Newbury Building Society Hi John, thank you so much for taking time to provide feedback. We will share your comments with Angela, who will be so pleased to read them. Response date: 18th August 2025

Our dealings with the Society have been excellent.

Our dealings with the Society have been excellent. We have just had a mortgage review with Angela Bradshaw. She was extremely professional and clearly explained the options available. Could not have wished for better. Reviewed on: 13th August 2025

Reply from Newbury Building Society Thank you for the lovely feedback! We're so pleased to hear your mortgage review with Angela was clear, professional, and helpful. We’ll be sure to pass on your kind words to her! Response date: 13th August 2025

Best Rate for my Client & Excellent Service..

Newbury had the best rate i was looking for for my clients needs. I understood from my first contact that my client, was outside of Newbury's standard lending criteria but as it was such a 'good' case he spoke with the underwrites and I went on to get an accepted DIP. The case has now gone to ffer Reviewed on: 13th August 2025

Reply from Newbury Building Society Thanks for your feedback! We're glad our rates suited your client's needs and that we could support a case outside our usual criteria. Response date: 13th August 2025

Top-up loan for home improvment.

I enquired about a top-up loan for home improvement. I quickly had a phone interview and everything was dealt with really quickly. It was all made very simple with everything handled online and by e-mail. All-in-all a very straightforward procedure with helpful people. Reviewed on: 12th August 2025

Reply from Newbury Building Society Thank you so much for your kind feedback! We're really glad to hear that your experience was smooth and straightforward. It's great to know that our team was helpful and that the online and email-based approach made things easier for you. Response date: 13th August 2025

A very Positive Experience from a Returning Customer

Helpful and Friendly communication. Professional service offering a good range of competitve products - As you would expect from a Building Society that is run for its members. Reviewed on: 7th August 2025

Reply from Newbury Building Society Thank you for your kind words and taking the time to leave feedback - and welcome back! Response date: 8th August 2025

Newbury have been great!

Newbury have been great - we went with them for our first ever mortgage & they have made things really easy for us. Reviewed on: 5th August 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - congratulations on on your first home! Response date: 6th August 2025

In branch service review

Everything was very good and professional. I am very happy with the service I received. Reviewed on: 31st July 2025

Reply from Newbury Building Society We're so pleased you feel that way. Thanks for your continued support! Response date: 8th August 2025

Telephone Appointment for Mortgage Product Swap

My telephone appointment with Angela Burton was really good. She provided me with all the information required, answered any questions I had and made a recommendation suitable for my needs. Thank you! Reviewed on: 23rd July 2025

Reply from Newbury Building Society Thank you for taking the time to provide feedback and for your kind words. We will share them with Angela, who will be so pleased to read them! Response date: 24th July 2025

Good service friendly staff

All Good great to be able to talk with a underwriter when required Reviewed on: 23rd July 2025

Reply from Newbury Building Society Hi Phil, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd July 2025

Highly recommended company

First time buyers therefor our first time going through the mortgage application, Newbury were very helpful and no question was a silly one, smooth process throughout, great mortgage rate offered to us, would highly recommend them has a mortgage supplier! After all the stress of moving we had a treat box sent to us with some touching essentials such as tea, coffee, biscuits, chocolate and lots of savings vouchers which will come in handy when buying for our new home, really impressed with the service we have received and completely stress free which was an added bonus, thank you Newbury! Reviewed on: 17th July 2025

Reply from Newbury Building Society Hi Megan - thank you so much for taking the time to leave feedback. Congratulations on your new home! We really appreciate your kind words! Response date: 18th July 2025

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Hanley Economic Building Society 4.81 from 310 reviews
Fixed Rate Mortgage
from Principality Building Society 4.50 from 8 reviews
Fixed Rate Mortgage
from Bank of Ireland 3.47 from 7 reviews

Want to see more from Newbury Building Society?

Savings
from Newbury Building Society 4.89 from 8539 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub