Write a review

Go to business site

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

View other Newbury Building Society products

4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

Visit provider site Read all reviews See your review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1363)

Review of the Newbury Building Society, Mortgages:

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

Friendly, efficient and available

A very pleasant and straightforward process Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st April 2023

Angela Bradshaw was excellent

Superb customer service throughout the whole process Reviewed on: 14th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 14th April 2023

Excellent service

From the first telephone appointment we were really well informed about our options Very pleased with the whole process Angela was so helpful Reviewed on: 14th April 2023

Support for Older/Retired Borrowers, Customer focused with Direct Underwriter Access

We presented a set of Challenging Mortgage Requirements. Newbury BS stepped up. Criteria included Interest Only, part/part, over 70 ages and need for lengthy Offer period due to renovation. Few if any other providers would even consider our need. We tested Newbury BS claim that they do not discriminate on age and found they actually stand by it! Reviewed on: 6th April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - and for your kind words, we appreciate it. Response date: 11th April 2023

Very lovely customer service

Our experience with Newbury Building Society has been nothing but positive. Every person I dealt with has been very pleasant, efficient and informative. In particular, our experience with Ella Bright and Stephanie Burke was fantastic. We also loved the new home survival box that arrived at our new house - it was such a lovely touch. Reviewed on: 4th April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we do appreciate it. We will be sure to share your comments with Ella and Stephanie, who will be so pleased to hear them. Response date: 5th April 2023

I would recommend everytime11

I have had problem-free interactions everytime over the years. They are supportive and efficient. I have even decided to stay with them and remortgage! Reviewed on: 3rd April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we appreicate it Laurel! Response date: 3rd April 2023

Initial admin error made up for by dedicated staff

I applied for a mortgage on my house, as my existing one's terms were due to expire. At the start of my application there was an admin error, but thanks to the personal attention of staff at Newbury, we worked out the fault and caught up with my application process in time to meet the target completion date. I was grateful to have real, dedicated people to deal with. Reviewed on: 3rd April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we appreicate it. Response date: 3rd April 2023

Wonderful Service

We are older mortgage applicants and our choice of provider was restricted - it really didn’t matter as we’d have opted for the Newbury regardless. Their attitude from the word go has been friendly, positive and so very helpful. A faultless transaction from application to completion! To have a welcome pack delivered the day after completion was the icing on the cake and, indicative of their whole business model! Reviewed on: 1st April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback Vikki, and for your kind comments- we really do appreciate it. Response date: 3rd April 2023

Mortgage review time!

We are nearing the end of our mortgage term and Charlotte in Wokingham was excellent with showing us our options and what was best for us. Reviewed on: 1st April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it and will be sure to share your comments with Charlotte, who will be so pleased to hear them. Response date: 3rd April 2023

Review

Quick response to telephone enquiries and things explained well Reviewed on: 31st March 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 31st March 2023

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from Newcastle Building Society 4.40 from 7 reviews
Mortgages
from The Mortgage Lender 4.20 from 3 reviews
Mortgages
from Scottish Building Society 4.67 from 373 reviews

Want to see more from Newbury Building Society?

Savings
from Newbury Building Society 4.89 from 8675 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub