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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1363)

Review of the Newbury Building Society, Mortgages:

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

Remortgaging

I received communication to let me know that present mortgage deal would end in April 2023. I was advised to get in contact to select a new deal. This was followed up with a reminder. I arranged a telephone interview that took place exactly on time, everything was explained and all my questions answered. I was offered a 3yr or 5yr deal. It was all very simple, professional and reassuring. Reviewed on: 8th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 9th March 2023

First time buyer

Good communication & very happy with the service I received Reviewed on: 6th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 6th March 2023

Great product and customer service

Newbury always very helpful on any query. Mortgage offer was simple and very easy to complete Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 6th March 2023

Excellent speedy service

We managed to obtain a small mortgage through a broker, who had had very positive experiences with Newbury, particularly for the older customer! The whole process was uncomplicated and expedited without any problem. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 6th March 2023

Newbury Building Society Branch Review

Provided great service with my mortgage, always friendly service. Reviewed on: 28th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 6th March 2023

Friendly and efficient

I had an appointment to open an account as someone new to the Newbury Building Society. The meeting was an enjoyable experience - friendly and efficiently handled. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, and your kind words, we appreciate it. Response date: 27th February 2023

Good lenders to deal with on the whole

Setting up the mortgage was easy and over the 3 years the service was excellent. It was only when I wanted to pay off the interest-free loan that things got complicated. Each query involved two phone calls to get through to the "mortgage team" even though they were information only. It was difficult to get a date pinned down and when I offered to pay a few days early I was still threatened with a heavy early repayment fee. No one was particularly helpful or proactive and it was two months before I got an acknowledgement that the loan had been paid off. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. We are sorry to hear about your experience with your repayment - this is not what we would expect and we will review what happened and be in touch. Response date: 24th February 2023

Great service

Great service provided. We were given the options of an in branch or video call to sort our mortgage with the NBS. Knowledgeable staff who were able to offer us the mortgage we needed. With speedy efficient service Reviewed on: 18th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words Jacqueline - we appreciate it. Response date: 20th February 2023

New build mortgage

Great experience and helpful speedy responses Reviewed on: 15th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 16th February 2023

Enquiry for later life mortgage

The agent led us through the process clearly and advised a product that precisely meets our needs. She left us knowing that one part of the house-moving process could be safely parked until the other elements came together. Reviewed on: 14th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 14th February 2023

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Newbury Building Society: Mortgages reviews

53% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Mortgages reviews (1363)

Luke Pummell

Remortgaging

First time buyer

Great product and customer service

Excellent speedy service

Newbury Building Society Branch Review

Friendly and efficient

Good lenders to deal with on the whole

Great service

New build mortgage

Enquiry for later life mortgage

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

Join Smart Money People

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