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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1341 reviews)

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4.80

Based on 1,341 reviews, last reviewed 2nd Jan 2026

10% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I found Newbury BS easy to deal with and professional. I found Newbury BS easy to deal with and professional. During the period of the mortgage we had no problems at all. Reviewed on: 2nd January 2026

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1341)

Review of the Newbury Building Society, Mortgages:

flexible approach to unusual cores

flexible approach to unusual cores Reviewed on: 19th May 2025

Reply from Newbury Building Society Thank you for taking time to provide feedback, we really do appreciate it. Response date: 20th May 2025

Good service friendly staff

All Good great to be able to talk with a underwriter when required Reviewed on: 23rd July 2025

Reply from Newbury Building Society Hi Phil, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd July 2025

Highly recommended company

First time buyers therefor our first time going through the mortgage application, Newbury were very helpful and no question was a silly one, smooth process throughout, great mortgage rate offered to us, would highly recommend them has a mortgage supplier! After all the stress of moving we had a treat box sent to us with some touching essentials such as tea, coffee, biscuits, chocolate and lots of savings vouchers which will come in handy when buying for our new home, really impressed with the service we have received and completely stress free which was an added bonus, thank you Newbury! Reviewed on: 17th July 2025

Reply from Newbury Building Society Hi Megan - thank you so much for taking the time to leave feedback. Congratulations on your new home! We really appreciate your kind words! Response date: 18th July 2025

Kate Rockall provided full details on all re-mortgag...

Kate Rockall provided full details on all re-mortgage options at NBS, each of which were fully explained. Kate was very thorough and professional and ensured I understood each stage of the discussion. The option I chose meets all my requirements. I am delighted to be re-mortgaging with NBS. Reviewed on: 12th July 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we will pass your comments to Kate, who will be so pleased to read them. We do appreciate your feedback. Response date: 14th July 2025

very efficient, helpful and informative

very efficient, helpful and informative Reviewed on: 4th July 2025

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 7th July 2025

Very efficient service and value for money

Very efficient service and value for money Reviewed on: 4th July 2025

Reply from Newbury Building Society Hi Madeline, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 7th July 2025

Great Web Chat facility and good access to underwriter

Direct access to the underwriter and also a very quick and efficient web chat facility. Reviewed on: 1st July 2025

Reply from Newbury Building Society Hi Chris, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 2nd July 2025

Highly understanding and helpful building society.

Highly understanding and helpful building society. We needed to change our current mortgage provider to help son buy his first home. Our previous provided was unwilling and unhelpful to be able to do this - Newbury were a real pleasure to engage with and we've stayed with them. They are competitive in the market place and certainly make you feel a valued customer (and prospective customer at the time of our re-mortgage). A definite recommend for others! Reviewed on: 30th June 2025

Reply from Newbury Building Society Hi Nick, thank you for taking the time to leave us your feedback. We really do appreciate it. Response date: 2nd July 2025

Very insightful and helpful

Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Reply from Newbury Building Society Thank you so much, James! We're really glad you found our guidance insightful and appreciated having multiple options to choose from. Our goal is always to help members feel confident and well-informed in their decisions. Response date: 19th June 2025

Exceptional Service from NBS

All advise and help given to us was thoroughly explained and any questions answered in a very prompt and professional manner . An all round first class service , which has resulted in us receiving a perfect mortgage offer for us going forward in the next 3 years . Reviewed on: 13th June 2025

Reply from Newbury Building Society Hi Stephen, thank you for your lovely feedback! We're so glad to hear you had a great experience. It means a lot to us and motivates our team to keep delivering excellent service. Response date: 16th June 2025

Excellent support tailored to my Mortgage needs

I initially had my mortgage with NBS and was so impressed with their service that I returned to them for my next one. Each time, I received excellent, personalized support tailored to my needs. Mortgage team consistently delivered outstanding service, making the whole process smooth and stress-free. Reviewed on: 13th June 2025

Reply from Newbury Building Society Hi Siva, we really appreciate you taking the time to share your feedback! It’s always great to hear that our efforts are making a difference. Thank you for your support! Response date: 13th June 2025

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