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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1363)

Review of the Newbury Building Society, Mortgages:

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

Newbury Building Society Branch Review

I attended Winchester business premises today and Isabel was brilliant. Reviewed on: 30th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th December 2022

consistant

NBS is built on employees who understand the companies products and systems which enables them to match you with the best fit products and explain the reasoning why (in terms I understand!). With this in mind its not a surprise that in over 25 years of using NBS I keep coming into contact with the same efficient staff just doing different roles. Reviewed on: 27th November 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 28th November 2022

Not a very happy ending

We had a mortgage with Newbury Building Society for 11 years. Never had any issues during that period. My husband was made redundant earlier in the year and we approached you to swap our mortgage to interest only for 3 months whilst my husband started his own business and we were told that we would have to use his redundancy payout and savings before you would help us. We had made it clear that my husband’s redundancy was being used to set up his business. My husband previously worked with a colleague who also had a mortgage with you. He had financial difficulties and had missed over 3 years of payments and you fell over backwards to help him. Consequently we settled our mortgage with you and wouldn’t recommend you. When we requested a settlement figure someone contacted us to ask if you could help in anyway and we told you we had already asked for help and to be honest you weren’t interested. Reviewed on: 25th November 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - it is important to us to know how your experience has been and review that we have done everything we can within our power to assist. We are sorry to hear about the points you raise here and we have raised this with the Customer Service team to review and come back to you. Response date: 29th November 2022

Remortgage with Newbury Building Society

As is sadly often not the way with banks and building societies etc these days, my requirements were listened to, understood and acted upon quickly and efficiently. Excellent service from Angela Bradshaw and her colleagues. Many thanks. Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 25th November 2022

Incredibly helpful and reassuring!

I had a mortgage review with Eve McDowell as my fixed term mortgage with Newbury is coming to an end in a few months and I wanted to know my options. Eve was not only incredibly friendly but came prepared with all of my current details and after reviewing a number of questions, was able to walk me through a few options available to me. In such scary financial times, it's great to have someone take the time to truly understand your circumstances and give you options. Eve is incredibly knowledgeable and helpful and also covered off questions I had around moving before the end of my term and over-paying. I'd 100% recommend. Reviewed on: 23rd November 2022

Reply from Newbury Building Society Hi Heather - thank you for taking the time to leave us a kind review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 24th November 2022

A true keystone to my mortgage

I must say what a rock the Newbury Building Society has been over the last 25years for me. Having just made my final mortgage repayment I wish to thank them for their compassion and understanding during the heartbreak of losing a grandson and struggling with finances during that time. Not only were they understanding but also very professional in providing a solution which I could realistically afford and the icing on the cake was the delightful surprise of a Beautiful hamper delivered to my door ! I raise a glass to the all the staff a the Newbury Building Society Reviewed on: 18th November 2022

Reply from Newbury Building Society Thank you so much for your kind words - we really do appreciate them and thank you for your custom over the years. We really appreciate members taking time to provide feedback and I am sure all our colleagues will be so proud to read your feedback. Thank you from all of us. Response date: 21st November 2022

Excellent service.

The service and control of what was going on was excellent. I remortgaged a property and Newbury made it easy and Kept me informed during the application. Reviewed on: 18th November 2022

Reply from Newbury Building Society Hi - Thank you for taking the time to submit a review, we really appreciate it. We are glad that your experience with us was positive. Thank you once again, take care. Response date: 18th November 2022

So straight forward

Always dealt with the same person throughout, everything was clearly explained with clear timelines given. Made the whole process very easy to understand and complete. Reviewed on: 13th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 14th November 2022

Very helpful and timely service.

Applying for a further advance on our existing mortgage was very easy. All forms etc could be completed on-line or by email. Questions were answered promptly and with clarity. Reviewed on: 12th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 14th November 2022

Excellent

A very helpful and prompt service Reviewed on: 11th November 2022

Reply from Newbury Building Society Hi - thank you for the time taken to leave us a review, we really do appreciate it. Response date: 11th November 2022

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