Write a review

Go to business site

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

View other Newbury Building Society products

4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

Visit provider site Read all reviews See your review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1363)

Review of the Newbury Building Society, Mortgages:

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

Excellent

Very quick and efficient decision made when taking out my mortage. Reviewed on: 8th July 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 11th July 2022

Additional short term mortgage

Very efficient advice and help from Luke Pummell and the team. The process went smoothly and the money was available on the chosen date. Reviewed on: 8th July 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we will be sure to let Luke and his team know. Thank you! Response date: 11th July 2022

Perfection

I was a mortgage advisor for 30 years and Kate was exceptional. Said all the right things to be compliant and was just perfect. Reviewed on: 7th July 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We will be sure to share your comments with Kate, who will be so pleased. Response date: 28th February 2023

Very impressed

Just had an excellent product switch interview with kate. Very knowledgeable and easy to understand Reviewed on: 7th July 2022

Reply from Newbury Building Society Hi Gillian - thank you for taking the time to leave us a review, we appreciate it. We will be sure to share your comments with Kate, who will be so pleased to hear them. Response date: 8th July 2022

Great service - thank you

Newbury Building Society were a pleasure to deal with from start to finish when applying for a mortgage for our new home. The icing on the cake was the very kind and thoughful 'New Home Suvival Box' of gifts which arrived on the day we completed our purchase. Thank you. Reviewed on: 7th July 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th July 2022

Friendly and efficient: accessible by phone

The Society has been helpful from the start, right from before the mortgage was granted. It is always possible to speak to someone competent on the phone. They write sensible letter addressing one's personal situation. Everyone has been friendly. Reviewed on: 5th July 2022

Reply from Newbury Building Society Hi Guy - thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 5th July 2022

New lender

Great service and a lovely surprise welcome hamper. Well done Newbury. Reviewed on: 2nd July 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 4th July 2022

Recommended by our financial advisor.

Very efficient in organizing the mortgage. Communication throughout has been excellent. Reviewed on: 27th June 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 28th June 2022

Very pleased

Easy to apply for this remortgage over the phone. Very helpful, friendly lady. Reviewed on: 27th June 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th June 2022

Renewal of Mortgage Product

My telephone appointment was friendly, structured and informative. K Tingle gave the impression she really knew her field of expertise, giving me confidence to renew with NBS. Reviewed on: 27th June 2022

Reply from Newbury Building Society Hi Dean - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Kayleigh, who will be so pleased to hear them. Response date: 27th June 2022

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Vernon Building Society 4.87 from 572 reviews
Fixed Rate Mortgage
from HSBC 3.79 from 94 reviews
Mortgage
from Kensington Mortgages 2.32 from 4 reviews

Want to see more from Newbury Building Society?

Savings
from Newbury Building Society 4.89 from 8676 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub