Write a review

Go to business site

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1350 reviews)

View other Newbury Building Society products

4.79

Based on 1,350 reviews, last reviewed 28th Jan 2026

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Newbury have helped me with a mortgage as a first ti... Newbury have helped me with a mortgage as a first time buyer, their staff are friendly and knowledgeable. Recently I have also remortgaged through the... Read more Reviewed on: 28th January 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

Visit provider site Read all reviews See your review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1350)

Review of the Newbury Building Society, Mortgages:

Simple, helpful, mission accomplished no problem

I spoke to at least 3 staff all were very pleasant and helpful Reviewed on: 9th April 2021

Been great , cant rate them enough

Been great , cant rate them enough Reviewed on: 28th April 2025

Reply from Newbury Building Society Hi David, we appreciate you taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 29th April 2025

No formal receipt when I redeemed my mortgage.

Having paid a large amount of money by bank transfer from my Bank Branch, to redeem my mortgage I received no receipt or email to confirm that the money had actually been received, or had reached my account. After a week or more I rang to be told yes it had been received but did not receive anything in writing for a further 2 weeks. Quite worrying as I had paid a lot of money and then had no confirmation officially. Otherwise my experience whilst I had a mortgage with the NBS was excellent. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hello Mike - we are sorry that you did not receive confirmation that we had received your funds to close your account, as you should have received a text on the date of receipt. We will review our process to ensure that this happens for other customers. Thank you for taking the time to provide feedback and highlighting to us that this was missed. Response date: 28th April 2025

Thank you, Eve

Eve McDowell was very personable and professional throughout, very helpful and made me feel listened to Reviewed on: 23rd April 2025

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 25th April 2025

Excellent Service

So nice to still have a building society/bank with a branch that you can still visit. Excellent service this week from Jessica this week in the Abingdon shop. Reviewed on: 12th April 2025

Reply from Newbury Building Society Hi David, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Jessica, who will be so pleased to hear them. Response date: 15th April 2025

My broker recommended the Newbury Building Society.

I was recommended to consider a Newbury Building Society mortgage by my broker. They had a very competitive mortgage offer which matched the type of deal that best suited my criteria. All of the paperwork was turned around promptly, as was their communication with me and my broker. This mortgage could not have been easier to complete. Reviewed on: 11th April 2025

Reply from Newbury Building Society Good morning Michael, thank you very much for submitting your feedback! We’re glad that you had a positive experience with us. Response date: 11th April 2025

Excellent

Hassle free process from start to finish Reviewed on: 25th March 2025

Reply from Newbury Building Society Hi Graham, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 26th March 2025

A very swift and professional service

A very swift and professional service to change to a new product was our current deal was ending. The telephone consultation was efficient and clear; all done in 30 mins and the revised offer arrived by email within 10 minutes. Reviewed on: 24th March 2025

Reply from Newbury Building Society Hi Charles, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 26th March 2025

Remortgage For Seniors

All the staff were are exceptionally helpful and friendly with a speedy response. Newbury appear to offer the best rates especially to senior citizens All the staff were are exceptionally helpful. A Unique Experience -Flexibility - Rates - Term Reviewed on: 23rd March 2025

Reply from Newbury Building Society Hi Barrie, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th March 2025

Everyone my partner and i liaised with at NBS were p...

Everyone my partner and i liaised with at NBS were professional, friendly and prompt. I would highly recommend to anyone seeking a mortgage. Thank you for helping us obtain our home!! Reviewed on: 15th March 2025

Reply from Newbury Building Society Thank you very much for taking the time to leave us a review, we're glad you and your partner had a positive experience with us. Response date: 20th March 2025

Easy mortgage change

Very helpful staff and easy to understand their processes. Changing my mortgage was very straightforward. Possibly not the most competitive rates, but suited our situation. Reviewed on: 14th March 2025

Reply from Newbury Building Society Thank you very much for taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 14th March 2025

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Glasgow Credit Union 4.96 from 186 reviews
Tracker Rate Mortgage
from NatWest 5.00 from 5 reviews
Mortgages
from Suffolk Building Society, formerly Ipswich Building Society 4.61 from 124 reviews

Want to see more from Newbury Building Society?

Savings
from Newbury Building Society 4.89 from 8660 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub