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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8692 reviews)

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4.88

Based on 8,691 reviews, last reviewed 17th Apr 2026

88% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Just bought new isa product had a great experience a... Just bought new isa product had a great experience also had help with older products Reviewed on: 17th April 2026

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8692)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Service

Very helpful on the phone. Opening the additional account by post was straightforward. Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 24th April 2023

Appointment

From initial telephone call to follow up appointments ,dealt with by courteous , efficient and knowledgeable staff members Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 24th April 2023

Very helpful

Thank goodness there are caring people here who give clear explanations of complex things. I was able to rearrange my saving with confidence. Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023

Cheerful, polite, responsive, listening.

Very impressed with cheerful response in both Newbury and Didcot branches. We have joined NBS because of your interest rates and poor or no customer service elsewhere. It is wonderful to do business over the counter with well informed staff. VGrateful that you are a proper BS. Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our colleagues in both our Newbury and Didcot branches, who will all be so pleased to hear them. Response date: 21st April 2023

Easy experience of opening an account

All documentation we had to supply was given in advance on the welcome to Newbury fact sheet.This was processed very quickly and enabled us to consider which accounts were the best for our circumstances.The staff were very helpful and accommodating and I came out of the branch thinking what amazing customer service was provided.Certainly face to face dealing is far more fulfilling than online or telephone experiences Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 21st April 2023

Top-quality service for customers !

My questions through secure messaging were answered promptly - and clearly Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 21st April 2023

New acount

Opened a new savings account by post and all went well. Reviewed on: 19th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th April 2023

Changing accounts

Friendly and knowledgeable Laura was also efficient. Many Thanks. Reviewed on: 16th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Laura, who will be so pleased to hear them. Response date: 17th April 2023

Happy with service

I had been having ongoing issues accessing my account but I was happy with the help I received in branch from Holly Reviewed on: 15th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Holly, who will be so pleased to hear them. Response date: 17th April 2023

Friendly, knowledgeable and polite

Actually got a better account than the one I went in for. All done with a minimum of fuss and effort from me Reviewed on: 15th April 2023

Reply from Newbury Building Society Hi - we really appreciate the time taken to leave us your feedback, thank you. Response date: 17th April 2023

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