Write a review

Go to business site

Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8675 reviews)

View other Newbury Building Society products

4.89

Based on 8,675 reviews, last reviewed 4th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Always there when you need them We have been saving in the Newbury Building Society for many years and have always had a very positive and friendly service and have no intention of g... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

Verified source

Visit provider site Read all reviews See your review

About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8675)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Very welcoming and friendly, as always. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks so much for your review. We’re delighted you were happy with our service. Response date: 8th August 2025

In branch service review

very very helpful and easy to understand. Reviewed on: 31st July 2025

Reply from Newbury Building Society We really appreciate your feedback. It means a lot to our team. Response date: 8th August 2025

In branch service review

Always a pleasant service, good people and a clear and fresh atmosphere. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We’re committed to providing excellent service every time. Response date: 8th August 2025

In branch service review

Concerned about security of posting passbook and letter for withdrawal requests together because of signature. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for sharing your concern. We understand the importance of keeping your information secure and are continually reviewing our processes to ensure your peace of mind. If you’d like to discuss alternative options, our team is here to help. Response date: 8th August 2025

In branch service review

Detailed information sheets are good. Passbooks seem old-fashioned. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for your feedback. We're glad to hear you found the information sheets helpful. We understand that passbooks may feel a bit old-fashioned to some, but many of our members still value them for their simplicity and reliability. We appreciate you sharing your thoughts. Response date: 8th August 2025

In branch service review

Possibly they could do more online. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We're always looking to improve, and your suggestion about expanding our online services is appreciated. Response date: 8th August 2025

In branch service review

Prompt attention from Hazel and Deborah in processing my application. Best of all in the passbooks which makes you feel like you actual have savings. Reviewed on: 31st July 2025

Reply from Newbury Building Society We're so glad you had a great experience with us and especially with Hazel and Deborah! We'll be sure to pass along your compliments. Thanks for taking the time to share your feedback! Response date: 8th August 2025

In branch service review

All personnel are helpful and pleasant. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your kind feedback. We're so pleased to hear you found our team helpful and pleasant — it’s exactly the experience we aim to provide. Response date: 8th August 2025

In branch service review

Pleasant staff and very helpful. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your kind words. We're so pleased to hear our staff were pleasant and very helpful. That’s exactly the service we aim to provide. Response date: 8th August 2025

In branch service review

Local branch, friendly, knowledgeable and helpful staff. I like that I can come into a branch. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your lovely feedback. We're delighted to hear you value the friendly, knowledgeable support at your local branch and that being able to visit in person makes a difference. Response date: 8th August 2025

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Instant Access Savings
from Metro Bank 4.91 from 483 reviews
Savings
from OakNorth 4.93 from 532 reviews
Savings
from Monument 4.95 from 1276 reviews

Want to see more from Newbury Building Society?

Mortgages
from Newbury Building Society 4.80 from 1363 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8675)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024