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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8675 reviews)

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4.89

Based on 8,675 reviews, last reviewed 4th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Always there when you need them We have been saving in the Newbury Building Society for many years and have always had a very positive and friendly service and have no intention of g... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8675)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Great to speak face-to-face with someone. Very helpful staff. Reviewed on: 31st July 2025

Reply from Newbury Building Society It’s great to hear you enjoyed speaking with someone face-to-face. We’re glad our team were able to help — we know how valuable that personal touch can be. Response date: 8th August 2025

In branch service review

Always very friendly and helpful - all the staff at Wokingham. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your lovely feedback. It’s great to hear that all the staff at our Wokingham branch have been consistently friendly and helpful. Response date: 8th August 2025

In branch service review

The staff are always so helpful, professional and patient. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your kind words. It’s lovely to hear that our team’s helpfulness, professionalism and patience have made a positive impression. Response date: 8th August 2025

In branch service review

Excellent, and the staff are very helpful and professional. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks so much for your feedback. We're really pleased to hear you had an excellent experience and that our staff came across as both helpful and professional. Response date: 8th August 2025

In branch service review

Old-fashioned but all the better for it. Face-to-face contact, lovely staff and online access. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your thoughtful feedback. We're glad you value our traditional approach. We believe face-to-face contact and friendly, knowledgeable staff make all the difference. It's great to hear that online access adds to the experience too. Response date: 8th August 2025

In branch service review

Always offer good advice about savings accounts. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for your feedback. We're really pleased to hear our advice on savings accounts has been helpful — it's great to know we're supporting you in making informed choices. Response date: 8th August 2025

In branch service review

Still easy to access balance with passbook. Never have to wait long to be seen. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We're glad to hear that accessing your balance with a passbook remains easy and that you’re seen promptly when visiting. Response date: 8th August 2025

In branch service review

Better online banking services needed. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for your feedback. We appreciate your thoughts on improving our online banking services and are always working to enhance the experience for our members. Response date: 8th August 2025

In branch service review

Ritu very helpful when I initially popped in to find out about savings accounts and now setting one up. Reviewed on: 31st July 2025

Reply from Newbury Building Society We're so pleased to hear that Ritu was helpful when you first visited to learn about savings accounts, and that you're now setting one up. Thank you for your feedback. Response date: 8th August 2025

In branch service review

Friendly service. IT could be updated for more digital forms and processes though. Reviewed on: 31st July 2025

Reply from Newbury Building Society We're glad you’ve found our service friendly and appreciate your thoughts on improving our digital processes. Thank you for your feedback. Response date: 8th August 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8675)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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