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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8676 reviews)

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4.89

Based on 8,676 reviews, last reviewed 5th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

We were treated with respect and made welcome. We were treated with respect and made welcome. We felt we were amongst friends who did everything for us apart from us signing Reviewed on: 5th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8676)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Staff very friendly and helpful. Good range of savings products. Reviewed on: 31st July 2025

Reply from Newbury Building Society We’re so pleased you found our product range to be competitive and well-suited to your needs. As a mutual, we’re committed to offering value and choice to our members. Response date: 8th August 2025

In branch service review

Lovely warm welcome, friendly and knowledgeable staff. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for taking the time to leave a review. We’re glad we could support you and make your experience a positive one. Response date: 8th August 2025

In branch service review

Why is there no wifi for customers? Took a long time trying to make payment from my bank online (mobile signal not great). Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We understand how frustrating that must have been and appreciate you raising it. While we don’t currently offer customer Wi-Fi, we’ve shared your comments with the team for review. Response date: 8th August 2025

In branch service review

Process a bit slow to transfer money. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We’re sorry the transfer process felt slow. We’re always looking for ways to improve and will share your comments with the team. Response date: 8th August 2025

In branch service review

Passbook tran. Money takes too long - both to sign can't use internet banking. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We’re sorry to hear that the process felt slow and frustrating. We understand that not being able to use internet banking can make things more difficult, and we’ll share your comments with the team to see how we can improve the experience. Response date: 8th August 2025

In branch service review

Best Building Society in the world. Reviewed on: 31st July 2025

Reply from Newbury Building Society Your feedback has truly made our day—thank you! We’re committed to providing helpful, friendly service and it’s wonderful to know that came through. Response date: 8th August 2025

In branch service review

Issues are explained in an easy way. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your kind words and support. We’re so pleased you had a great experience with us and look forward to welcoming you again soon. Response date: 8th August 2025

In branch service review

Newbury are able to give me the ability to go back to back to basics savings. Reviewed on: 31st July 2025

Reply from Newbury Building Society We really appreciate you taking the time to share your experience. It’s great to know our service made a difference! Response date: 8th August 2025

In branch service review

Staff are always polite and helpful. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you so much for your kind words! We're thrilled to hear you had a great experience. Your support means the world to us! Response date: 8th August 2025

In branch service review

Have been using since I was a child. Love the friendly staff. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your kind words! Our branch teams always aim to provide a warm and welcoming experience, and we’re so pleased to hear that came through during your visit. Response date: 8th August 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8676)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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