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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Fast, friendly and efficient

Only delays in payment were due to shortstaffing at vet. Even then petplan advised for reason for delay. Reviewed on: 29th September 2023

deals with claims quickly

claims dealt with very quickly and no hassle Reviewed on: 30th August 2021

Always friendly and helpful

Just registered Jasper after sadly losing our black lab. You were very sympathetic and caring. Reviewed on: 30th August 2021

Pet plan

Twice in my dogs life I have had to use pet plan, and on both occasions they have been brilliant. I would 100% recommend pet plan for all your pets needs. Reviewed on: 30th August 2021

Excellent service

Lifetime protection, excellent customer service Reviewed on: 30th August 2021

Great customer service!

We have insured our pets with Petplan for years and always received a great customer service and support from all advisers. We will always insure all our pets with them. Thank you! Reviewed on: 30th August 2021

very helpful

always been very supportive of Bo's needs and have always found petplan a very good pet insurance Reviewed on: 30th August 2021

Amazing service and very quick. No hidden fees

Very easy to claim and no hidden fees or deductions. Excellent service overall. Exactly what you want from an Insurance policy. Reviewed on: 29th August 2021

Always there when you need them

Pat plan have helped me and my family through a tough year with our new puppy. To start all was well but we started noticing an exercise intolerance and over the past 6 month our fur baby has gone thought a lot of tests and scans. It’s been a scary time for us all, but Pet plan have been amazing, always there when we needed them, ready to answer any questions we had. I would recommend them to anyone who has a pet they love. Reviewed on: 29th August 2021

Good provider

Always helpful and quick to help Reviewed on: 29th August 2021

Really good cover at a fair price.

Really good cover at a fair price and the online setting up of the policy was simple and quick. It feels very good to be covered so well. Reviewed on: 29th August 2021

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