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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

Excellent service

No hassle straight forward set up Reviewed on: 27th August 2019

No stress or anxiety for a pet owner or for a loved pet

Speedy response and no hassles in making a claim. Any questions easily answered over the phone. Reviewed on: 27th August 2019

Best cover for my furball

After a complex, as yet to be diagnosed, health issue with our dog Petplan have absolutely stepped up to the plate and covered his treatment to date without question. Our vet and referral vet were extremely happy to process payments via Petplan. It has been a simple process during a distressing time for all concerned. I’d recommend them without quibble. Reviewed on: 27th August 2019

best ever..

have my shih-tzu with pet plan for life policy...when she blew a disc in her back they were my life-line...everything from operation to recovery to physio taken care of between pet plan and the hosp and physio...no need for me to stress...just be with izzi....she had physiom for more than a year after too....alls well that ends well tho she back walking and running and playing no meds...brilliant...dont like to think what the story would have been without them....:( Reviewed on: 27th August 2019

Our hour of need

My dog has been referred twice to a referral hospital (hopefully never again), I found this an extremely frightening time as Molly is my world. Both times PetPlan was so reassuring and our cover meant all we needed to worry about was Molly. Thank you so much PetPlan. Reviewed on: 27th August 2019

Professional but kind

I have 3 cats and 3dogs insured with petplan. I’ve always found them efficient and professional but at the same time very human and kind. They like to chat about the animals and when I had to call after having a dog put to sleep they were so unbelievably kind as if they really knew us. Another dog was recently very ill but they didn’t make a drama out of any of it. Top marks. Reviewed on: 27th August 2019

Paid my vet without the hassle of me doing it

I have a 10 month old gsd who was diagnosed with hpd at 7 months shes on painkillers had x rays and medication no problems at all with payments to the vet Reviewed on: 27th August 2019

Straight forward claims with no fuss

During a very stressful time nearly losing my lab I knew all was being done for him without having to worry about the costs which I could not have done without petplan Reviewed on: 27th August 2019

why I'd recomend Pet Plan

I've never had any problem with Pet Plan paying any of my claims. I have been using Pet Plan for 20 + yrs. They have also paid my claims directly to my vets. Reviewed on: 27th August 2019

Peace of mind guaranteed

Having a dog with epilepsy can be worrying not just because of the condition but the cost of vetinary care is a real concern. Having insurance cover with Petplan has provided peace of mind that his needs will be tended to and I don't have to worry about cost before accepting treatment. Petplan have been amazing and completely supportive throughout, I cannot recommend them highly enough. Thank you Petplan! Reviewed on: 27th August 2019

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