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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

Best Insurance

Brilliant insurer, good cover and great customer service. Never a problem with your claim, always pays out promptly. Reviewed on: 21st August 2019

Petplan

Excellent customer service friendly and helpful Reviewed on: 21st August 2019

Full life cover

Excellent service and very good policy cover. Reviewed on: 21st August 2019

Excellent

Easy to sign up to and friendly helpful staff and good telephone manner Reviewed on: 21st August 2019

Fair price for a good service

Fair price for a good service and very helpful customer service team Reviewed on: 21st August 2019

Happy chappy

Happy chappyI found it easy to purchase and got exactly the right insurance for my new puppy Reviewed on: 20th August 2019

Worry free insurance

Last year my cat needed lots of tests to determine what was causing his rapid shallow breathing. I was concerned as the cost was estimated to be over £3000. He was scanned at Medivet in Hendon via my local Medivet in Oxted. I needn't have worried as my vet was happy to deal with Petplan directly as they make it so easy and are always relaible , I was ony required to pay the excess of £95. Bydealing the Vet directly I didn't need to worry about having to find the moneyto pay the whole bill. A great weight off my mind. I wouldn't use anyone else now. Thank you Petplan Reviewed on: 20th August 2019

The right cover

The best cover for your dog, the right price & great customer service Reviewed on: 20th August 2019

All round satisfaction.

Very happy when dealing with PetPlan. Staff are helpful, polite, knowledgeable and a pleasure to speak with. Policy contains everything I required to insurance my dog. Reviewed on: 20th August 2019

There for you and horse owners as a whole

I've been with Petplan for over 10 years, since I first bought my horse and took over the policy from the breeder. Horses are complicated creatures, and mine has perhaps had more problems than some, but Petplan's support has eased the worry when there have been issues to deal with, and helped me keep my horse happy, healthy and competing well into his teens. Reviewed on: 20th August 2019

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