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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Highly recommended!

5
Great, affordable coverage. Highly recommended. Reviewed on: 1st September 2019
AJxo's avatar
AJxo

Excellent service.

5
I have been with PetPlan for years and they have served my cats well when they have had accidents or have been poorly. Very easy to work with, caring and compassionate. Reviewed on: 26th July 2022
J Mottershead's avatar
J Mottershead

why i choose petplan.

5
excellent cover, affordable, efficient, easily contactable. cover for life appealed to me because it is comprehensive, thus, allaying future fears for treatment without worry. Reviewed on: 26th July 2022
george close's avatar
george close

Petplan is my plan

5
Petplan are friendly , sympathetic & very professional I’ve been with them for 10 years & I would recommend them wall the time Reviewed on: 26th July 2022
Maureen Wilson's avatar
Maureen Wilson

Has not let me down

5
May be expensive,but, at buffers the cost towards best care. Esp as gers older. Also offers help if lost, and also , i believe, towards a funeral. Dr Dodds,Finchley Reviewed on: 26th July 2022
Kenneth Stephen Dodanwatawana's avatar
Kenneth Stephen Dodanwatawana

Perfect for dental cover and general needs

4
We've been with PetPlan since we adopted our cat a few years ago. Although not having had to make a claim, we have been pleased by the ease of signing up with PetPlan, their clear terminology and the e-mail newsletters. Most importantly, we are reassured that our cat's dental care is covered and that PetPlan is well-received as an insurer by vet practices. Reviewed on: 26th July 2022
starlight androses's avatar
starlight androses

1st class pet insurance

5
I have had my cats insured with pet plan for approx 20+years, they have always settled any claims, and I have had many over the years very promptly either direct to myself or to the vets direct. The Customer service team have always been so helpful and considerate during some very upsetting times over the years. I highly recommend them Reviewed on: 26th July 2022
Marilyn Silvester's avatar
Marilyn Silvester

Very Happy customer

5
My golden retriever has various health conditions,but I have peace of mind,because of pet plans for life policy,payments go direct to vet,and are paid quickly,and policy covers just about anything and everything.customer service are excellent and nothing is too much trouble for them,I would not have been able to keep my beautiful boy if not for this excellent pet insurance,highly recommend pet plan. Reviewed on: 26th July 2022
Grace's avatar
Grace

Excellent service

5
Very fair.prompt with payouts and very helpful. Great company to insure your pet with Reviewed on: 26th July 2022
Jo's avatar
Jo

Straightforward to deal with.

5
Annual renewal online is simple. Only once have we needed to claim for treatment. Whole process easily done. Reviewed on: 26th July 2022
John Durbin's avatar
John Durbin

Excellent service

5
Not only do Petplan provide an excellent service whenever I have needed both information and to make a claim. Claims have been dealt with efficiently and quickly making it stress free at difficult times. Also Petplan offer regular tips and advice which is so helpful to a first time dog owner like me I am more than satisfied with the service and would highly recommend. Reviewed on: 26th July 2022
Jill's avatar
Jill

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