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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

Amazing insurance company

Have always been a reliable helpful company and really do put the animals first Reviewed on: 26th July 2022

Warm, fuzzy, friendly insurance.

Having just joined the PP insurance scheme for our two kittens, we have been very welcomed, with a friendly, helpful, and positive service in setting up our new insurance plan for our darling kittens. Keep up the good work PP. Reviewed on: 25th July 2022

Simply outstanding

We have held a policy with Petplan for many years the ease and speed of addressing claims and the quality of communication is outstanding they are clearly very customer focused and provide a great policy and service Reviewed on: 21st July 2022

No Complaints ever!

We've been with a Petplan for 4 years now and never had any issues. We lodge a claim and are promptly reimbursement. No issues at all and a comprehensive policy. Reviewed on: 10th March 2022

Save your money .....

I insured my German Shepherd since a pup, she's 10yrs old now so I've paid roughly £6k in premiums to Petplan. My second claim was last month for £420.00. So they deducted the £95 excess + 20% of the OVERALL amount + ALL the PRESCRIBED foodstuffs over the critical period and they're proposing sending a cheque for £163.00 , for a claim they've had over 5 weeks. I also discovered that Petplan had tried to convince my vet that the illness claimed for was in fact the same illness as my only previous claim, Petplan clearly trying to wriggle out of paying anything! Petplan 'Claim Team' seem appear to try anything to negate a claim and mistake their knowledge, or lack thereof, for a veterinary degree plus years of practise. You'll find most of the positive reviews for Petplan are employees or new pet owners thinking they have 'peace of mind' as it was 'so easy to sign up'. When it comes to making a claim, not so easy. Also, bear in mind the vast majority of visits to the vet come well below the excess charged by Petplan and even if its £20 or £30 over the likelihood is you'll not make a claim in the hope they'll be more receptive when you do. This is most definitely not my experience with Petplan. My advise, put the cost of the premium away each month, it'll be significantly cheaper, you wont need to debate with Petplan to pay the vet bill and you'll more than likely find you've initiated a lovely savings plan which will show a large surplus over and above it's intended use. I have cancelled my policy with Petplan, to not do so would be simply throwing money away and enabling this company to perpetuate their disgraceful business. I have to say I'm amazed Mr Fitzpatrick has seen fit to endorse this disreputable company for his few pieces of silver, staggering how some will apparently say anything for a greedy pound! Reviewed on: 15th January 2022

Always helpful

They make claiming very easy. Never had a problem Reviewed on: 12th January 2022

I recommend PetPlan to everyone I know who has a pet.

I can't say enough about PetPlan pet insurance. They are absolutely no hassle and have taken the additional burden of the financial stress out of a terrible situation for me and my cat. My vet actually takes the policy without upfront payment, so I only have to pay my co-pay on the day. Now I am confident that in an emergency, I can focus on my pet and not spend extra energy worrying about the added financial strain of an uncovered vet bill. 10/10 Reviewed on: 12th January 2022

We have found pet plan to be very helpful

If ever we have a problem, they are always friendly and understanding. Reviewed on: 30th December 2021

Reassuring simple insurance

I am a first time dog owner and had to take my puppy for emergency treatment for the first time. The claiming system is simple quick and all I had to do was worry about making my dog better! To taking away the anxiety of dog ownership and vet bills away and I can just enjoy him. Thank you Petplan Reviewed on: 7th December 2021

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