Smart Money People Logo
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
Read all reviews See your review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Highly recommended!

5
Great, affordable coverage. Highly recommended. Reviewed on: 1st September 2019
AJxo's avatar
AJxo

Reassuring simple insurance

5
I am a first time dog owner and had to take my puppy for emergency treatment for the first time. The claiming system is simple quick and all I had to do was worry about making my dog better! To taking away the anxiety of dog ownership and vet bills away and I can just enjoy him. Thank you Petplan Reviewed on: 7th December 2021
Hannah Constable's avatar
Hannah Constable

Always there when I need

5
Always there when we need support claiming or with information, great service, great price and fully trust them Reviewed on: 7th December 2021
Sian's avatar
Sian

Awesome Service

5
Easy talking and quickly solved problem. Amazing staff. Reviewed on: 6th December 2021
Vagner de Souza's avatar
Vagner de Souza

Brilliant

5
Excellent company and very helpful customer care Reviewed on: 6th December 2021
Debbie 's avatar
Debbie

Great Pet insurance

5
I like using Petplan, it covers a lot of problems and it's easy to work with Reviewed on: 6th December 2021
Lauren Allen's avatar
Lauren Allen

Excellent

5
Really great prices and they are really helpful when you need to make a claim or have questions. One of my animals was taken sick and they were really swift. Whenever I called to make enquiries they always asked how my pet was doing. These small things matter to pet owners. Reviewed on: 5th December 2021
David Collier's avatar
David Collier

Excellent service and cover

5
Deal direct with vet when going through stress of dog being unwell takes the strain of more worry Reviewed on: 4th December 2021
Anna Scoltock's avatar
Anna Scoltock

Excellent

5
Easy clear website and excellent customer service Reviewed on: 3rd December 2021
lucyowen555@btinternet.com's avatar
[email protected]

Good value for money ..a company dedicated to animals.

5
Looked at a lot ov insurance companies once i purchased my dog ...then decided to have him castrated at the vets an was offered this service with petplan with one mths insurance free to which i thaught was amazing ...then looked them up on ther website an decided that not only am i getting good value for money ...but they are also a company dedicated to an animals welfare ...an dont seem to be in it just for the money ..like other companies .. Reviewed on: 3rd December 2021
Darren smith's avatar
Darren smith

Friendly and understanding

5
I have used Petplan for years, previously my horse was insured and now my cat is insured. My horse was a nightmare with injuries and Petplan took the stress away. Thankfully my Maine Coon is a healthy and fit ball of fluff, but animals are unpredictable and it takes one small thing and your looking at huge bills, however making monthly payments lessons that burden and the friendliness of the staff definitely take the stress out of making a claim. Reviewed on: 30th November 2021
Susan's avatar
Susan

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill