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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

View other Petplan products

4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Highly recommended!

Great, affordable coverage. Highly recommended. Reviewed on: 1st September 2019

Always there when you need them

From fantastic customer service to prompt payments, you really can’t beat PetPlan. Reviewed on: 11th October 2021

Never failed

Petplan is always thier for us never failed to help . Good cover and service for a very competitive price . You won't go far wrong with petplan . Protect your BEST Friend (s) Reviewed on: 11th October 2021

Pet plan 2021

Absolutely brilliant service and never argue about payments we have a 3 year cocker who suffers will bad skin allergies and pet plan have always been there for him and never let us down with payments top class service everytime, thank you. Reviewed on: 10th October 2021

Great service

Was really sad to loose our beloved cat. Pet plan ensured they took care of what they needed to for us at this very sad time. Reviewed on: 10th October 2021

Definitely the best insurance provider

Pet plan were amazingly supportive when our miniature schnauzer went blind at the age of 6. Cataract surgery arranged with no quibble, no stress, paid out immediately. Unfortunately Izzy passed away and when I rang to cancel my insurance they immediately arranged my refund for the price paid for her. I didn’t realise we had this cover, we held on to the payment and have now bought a new puppy, Petplan insurance in place before we put Teddy in the car! Thank you Petplan! Reviewed on: 10th October 2021

Good Value

Very reliable and always helpful Reviewed on: 10th October 2021

Always helpful with any questions and prompt payment with claims

We have used Petplan for both our dogs and the are very helpful, and pay vets direct over all an excellent company Reviewed on: 10th October 2021

Quick and efficient

The people I spoke to on the phone were very helpful and the claims were paid quickly, everything went very quickly and smoothly at what was otherwise a very stressful time. Reviewed on: 10th October 2021

Excellent company

Really good at paying out when my dog was very poorly Reviewed on: 10th October 2021

Professionalism

They never disappointed, speed of service, hassle-free in any case Reviewed on: 10th October 2021

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