Smart Money People Logo
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
Read all reviews See your review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

5
PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023
Niki Wild's avatar
Niki Wild

Excellent company!

5
Haven't had to claim for my dog ..hope this continues..but no doubt will have to at some point. The info they send for care, training, and other bits is excellent ! Reviewed on: 1st October 2021
Denise's avatar
Denise

excellent service

5
easy to set up tailor made policy for my best beloved cat Reviewed on: 1st October 2021
sosp's avatar
sosp

Easy Peasy

5
All aspects of the policy were outlined by your representative over the phone. A lot to go through but he stuck to his task and I was happy to proceed with a Lifetime Plan. He was always happy and able to answer my every query. Well done Ratish. Reviewed on: 1st October 2021
pauline turner's avatar
pauline turner

Highly recommended

5
Reviews are excellent which is why I chose Petplan for my cat Reviewed on: 1st October 2021
Deb's avatar
Deb

Superb service.

5
Very helpful the few times that I have needed to use their services. Reviewed on: 1st October 2021
Jennifer Knights's avatar
Jennifer Knights

4 Pets and 18 Years with Petplan

5
Very simple, the best! Over the many years I've been with Petplan, there is nothing I would want to change about the way the operate and what they stand for. Reviewed on: 1st October 2021
C Immelman's avatar
C Immelman

Excellent

5
Great and easy to use so far so good Reviewed on: 1st October 2021
Amy 's avatar
Amy

Excellent service

5
We have had multiple claims and never had any problems making a claim Reviewed on: 1st October 2021
Bernadette Mills's avatar
Bernadette Mills

Excellent service

5
We have been with Petplan for many years with different pets. We have never had any problems. The claiming process is clear and simple. Constant updates on the progress of the claim arrive in the inbox and the payment is prompt. On the very few occasions when I have phoned Petplan, the staff have been very kind and understanding. Reviewed on: 1st October 2021
Louisr's avatar
Louisr

Great

5
Great service for your pets ,very reliable and professional when your pet is ill Reviewed on: 1st October 2021
Benny and Hugo 's avatar
Benny and Hugo

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill