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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Superb service.

5
Very helpful the few times that I have needed to use their services. Reviewed on: 1st October 2021
Jennifer Knights's avatar
Jennifer Knights

4 Pets and 18 Years with Petplan

5
Very simple, the best! Over the many years I've been with Petplan, there is nothing I would want to change about the way the operate and what they stand for. Reviewed on: 1st October 2021
C Immelman's avatar
C Immelman

Excellent

5
Great and easy to use so far so good Reviewed on: 1st October 2021
Amy 's avatar
Amy

Excellent service

5
We have had multiple claims and never had any problems making a claim Reviewed on: 1st October 2021
Bernadette Mills's avatar
Bernadette Mills

Excellent service

5
We have been with Petplan for many years with different pets. We have never had any problems. The claiming process is clear and simple. Constant updates on the progress of the claim arrive in the inbox and the payment is prompt. On the very few occasions when I have phoned Petplan, the staff have been very kind and understanding. Reviewed on: 1st October 2021
Louisr's avatar
Louisr

Great

5
Great service for your pets ,very reliable and professional when your pet is ill Reviewed on: 1st October 2021
Benny and Hugo 's avatar
Benny and Hugo

Fair price, great cover

5
Pet plan is a Fair price and knowing you great cover you can count on and will pay out Reviewed on: 1st October 2021
Georgina's avatar
Georgina

Amazing pet insurance

5
We have always had 5 star treatment with pet plan, every claim we have ever made has been treated quickly, with no fuss and minimum effort on our part. Would highly recommend. Reviewed on: 1st October 2021
Sue James's avatar
Sue James

GENUINELY... PEACE OF MIND FOR YOUR PRECIOUS PETS HEALTH

5
Petplan is the ONLY pet insurance company I EVER recommend to anyone and having helped re-home over 4,000.00 dogs believe me I know all the heartache which will be avoided by not being able to choose to have a life saving operation for your precious family member. I was in that situation with another pet insurer who is still linked to a household name and they changed underwriter halfway through my beloved chocolate labrador's life. He had cover for life and tore a cruciate ligament. When i took up his policy which was cover for life which was not claim reflective. The new underwriter decided to replace the non claim reflective promise of the policy to claim reflective. Bruce's damaged cruciate on his back leg put strain on his undamaged back leg and as is quite common (unbeknown to me at the time) his other cruciate ligament tore so he needed further surgery on this leg .... a TTA this time ..... Bruce's monthly premium had been dramatically raised by the new underwriter and we were stuck as we could not move him to any other insurer. Thankfully we were so so lucky that we were able to move our two girls to the safety of Pet Plans Cover For Life as they had been so very lucky as to not have suffered any ill health...... I can not tell you how much Pet Plan means to me. The knowledge that if our pups need any medical help Pet Plan will be there and also give you the peace of mind that there will be no massive increases in monthly premiums if your pet needs help from a vet. Bruce's premiums ballooned each year we were so very blessed to be able to share in his life. His premiums with the other company increased to over £450.00 per month.... by which time the medications he needed each month were costing me just about the same amount and then............ I was informed that i was unable to make any more claims for any further surgery or help he may have needed for his back legs ..... this destroyed me....... i knew that if my precious little boy needed any more expensive treatment I had no way to help him........ my heart broke and every day I prayed to God that I would not have to make the choice to end his precious life early because I was unable to pay for any expensive surgery for him. The stress and worry literally took its toll on my own health. SO HOW CAN I EVER THANK PET PLAN....... A GENUINE INSURANCE COMPANY WHICH US ANIMAL LOVERS CAN RELY ON TO PROTECT OUR BELOVED ANIMAL FAMILY MEMBERS FOR THE WHOLE OF THEIR LIVES WITH NO HIDDEN OR UNEXPECTED CHANGES TO THEIR POLICIES. SOMEONE WE CAN TRULY TRUST WITH OUR BELOVED PETS LIVES. Reviewed on: 30th September 2021
W A Cullen 's avatar
W A Cullen

Do not compromise this is the best. Peace of Mind guaranteed.

5
Our dog Ripley probably wouldn't have made it if we hadn't taken out the top plan with Petplan. We've never had a problem getting her treatment. Outstanding! Reviewed on: 30th September 2021
Wayne Rice's avatar
Wayne Rice

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