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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Highly recommended!

Great, affordable coverage. Highly recommended. Reviewed on: 1st September 2019

Great

Great service for your pets ,very reliable and professional when your pet is ill Reviewed on: 1st October 2021

Fair price, great cover

Pet plan is a Fair price and knowing you great cover you can count on and will pay out Reviewed on: 1st October 2021

Amazing pet insurance

We have always had 5 star treatment with pet plan, every claim we have ever made has been treated quickly, with no fuss and minimum effort on our part. Would highly recommend. Reviewed on: 1st October 2021

GENUINELY... PEACE OF MIND FOR YOUR PRECIOUS PETS HEALTH

Petplan is the ONLY pet insurance company I EVER recommend to anyone and having helped re-home over 4,000.00 dogs believe me I know all the heartache which will be avoided by not being able to choose to have a life saving operation for your precious family member. I was in that situation with another pet insurer who is still linked to a household name and they changed underwriter halfway through my beloved chocolate labrador's life. He had cover for life and tore a cruciate ligament. When i took up his policy which was cover for life which was not claim reflective. The new underwriter decided to replace the non claim reflective promise of the policy to claim reflective. Bruce's damaged cruciate on his back leg put strain on his undamaged back leg and as is quite common (unbeknown to me at the time) his other cruciate ligament tore so he needed further surgery on this leg .... a TTA this time ..... Bruce's monthly premium had been dramatically raised by the new underwriter and we were stuck as we could not move him to any other insurer. Thankfully we were so so lucky that we were able to move our two girls to the safety of Pet Plans Cover For Life as they had been so very lucky as to not have suffered any ill health...... I can not tell you how much Pet Plan means to me. The knowledge that if our pups need any medical help Pet Plan will be there and also give you the peace of mind that there will be no massive increases in monthly premiums if your pet needs help from a vet. Bruce's premiums ballooned each year we were so very blessed to be able to share in his life. His premiums with the other company increased to over £450.00 per month.... by which time the medications he needed each month were costing me just about the same amount and then............ I was informed that i was unable to make any more claims for any further surgery or help he may have needed for his back legs ..... this destroyed me....... i knew that if my precious little boy needed any more expensive treatment I had no way to help him........ my heart broke and every day I prayed to God that I would not have to make the choice to end his precious life early because I was unable to pay for any expensive surgery for him. The stress and worry literally took its toll on my own health. SO HOW CAN I EVER THANK PET PLAN....... A GENUINE INSURANCE COMPANY WHICH US ANIMAL LOVERS CAN RELY ON TO PROTECT OUR BELOVED ANIMAL FAMILY MEMBERS FOR THE WHOLE OF THEIR LIVES WITH NO HIDDEN OR UNEXPECTED CHANGES TO THEIR POLICIES. SOMEONE WE CAN TRULY TRUST WITH OUR BELOVED PETS LIVES. Reviewed on: 30th September 2021

Do not compromise this is the best. Peace of Mind guaranteed.

Our dog Ripley probably wouldn't have made it if we hadn't taken out the top plan with Petplan. We've never had a problem getting her treatment. Outstanding! Reviewed on: 30th September 2021

Complete peace of mind

Our two cat’s have enjoyed the cover of Petplan for close on 8 and 7 years respectively. We have complete peace of mind that in any emergency our cats are covered. Reviewed on: 30th September 2021

Trusted Insurer

We have 5 cats insured with Petplan and we have always had a good claims experience. Whenever we have needed advice the call handlers have been very helpful. We wouldn't be without pet insurance and I tell everyone about Petplan and how good they are. Reviewed on: 30th September 2021

Peace of mind and excellent service

I have had excellent service from Pet Plan.It is only when you have owned and loved an animal who needs expensive and life long treatment that you realise the importance of good insurance which doesn't end after the first years claim , from a company you can trust. Without Pet Plan I would have lost Bailey years ago as I could not afford the significant on going cost of his medication and treatment. Thank you Pet Plan for the many years of good service ( hope there are a few years left to come ). Reviewed on: 30th September 2021

Great Support in Difficult Times

Petplan have gone out of their way to ensure that our cat got the treatment she needed. They waived some issues and supported us throughout. I will remain a client for as long as we have cats. Reviewed on: 30th September 2021

Good price, good advice

Amazing company. Used so easily. Good pricing aswell as insurance. Can't recommend enough. Always there for your pet no matter what Reviewed on: 30th September 2021

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